Question
HP Photosmart 7520 unable to connect to Web Services
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Student
thae30
Posts: 1
Member Since: ‎07-25-2013
Message 51 of 325 (1,880 Views)

Re: HP Photosmart 7520 unable to connect to Web Services

Same issue please help! I've tried the steps listed and I am still getting the same unable to connect to web services message.

Regents Professor
garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 52 of 325 (1,871 Views)

Re: HP Photosmart 7520 unable to connect to Web Services

Hi thae30,

 

Please check your forum inbox.

Student
Jesistar2013
Posts: 1
Member Since: ‎07-26-2013
Message 53 of 325 (1,856 Views)

Re: HP Photosmart 7520 unable to connect to Web Services

I am having the same issue and yes I tried all that I read thus far...It was working a week ago... frustrating cause all the other apps work just not scan to email!!

Regents Professor
garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 54 of 325 (1,851 Views)

Re: HP Photosmart 7520 unable to connect to Web Services

Hi Jesistar2013,

 

Please check your forum inbox.

Student
TimBl
Posts: 1
Member Since: ‎07-27-2013
Message 55 of 325 (1,842 Views)

Re: HP Photosmart 7520 unable to connect to Web Services

I work for HP and am helping a relative with getting a HPPS 7520 issue.  Their printer connects to the network after going through the Wireless Setup Wizard, but after it goes to sleep the first time it says its still connected but its not (it doesn't show up as connected in their router list of connections, can't open the EWS, and can't find it via AirPrint or WS-Print).

 

I tried updating the FW, it gives an error of "Problem Found" with no more details.  My next step is to try to connect it to ePrint and see if ePrint will update the FW.  Would the solution to the problems on this thread also solve the issue I'm seeing?

 

Thanks!

Tim

Tutor
mrcpugmire
Posts: 14
Member Since: ‎07-30-2013
Message 56 of 325 (1,823 Views)

HP Photosmart 7520 unable to connect to Web Services

Hi there

 

I just bought a 7520 and configured it to work wireless with my Macbook Pro.

 

It prints. Hooray!

It doesn't scan. Boo!

Tried scanning via Print Utility: 'unable to communicate with the device'.

Won't connect to Web Services, won't update etc.

Won't print a report. Takes forever.

Tried manually inputting IP address via the touchscreen.

Also tried inputting IP address into blank browser then inputting manual DNS.

 

Help me please. This is highly frustrating.

 

 

Tutor
mrcpugmire
Posts: 14
Member Since: ‎07-30-2013
Message 57 of 325 (1,822 Views)

Re: HP Photosmart 7520 unable to connect to Web Services

Update: it scans via HP scan!

 

But it still won't connect to Web Services etc.

 

I patiently await a solution...

 

Regards and have a nice day!

 

Chris

Regents Professor
garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 58 of 325 (1,808 Views)

Re: HP Photosmart 7520 unable to connect to Web Services

Hi Mrcpugmire,

 

Where you able to manually input the DNS information?

Student
bleedsmaroon
Posts: 1
Member Since: ‎08-10-2013
Message 59 of 325 (1,787 Views)

Re: HP Photosmart 7520 unable to connect to Web Services

HP PhotoSmart 7525

I am getting the same error.  I can scan through the HP Scan drivven from my computer.  I can access the Web Applications from the touch screen of the printer.  The printer is able to send me a new PIN to my e-mail when I request one.  I have made the changes to the DNS 8.8.8.8 and 8.8.4.4.  I have reset my router.

 

What else can I try.

Honor Student
Santa08
Posts: 2
Member Since: ‎08-10-2013
Message 60 of 325 (1,777 Views)

Re: HP Photosmart 7520 unable to connect to Web Services

hi i too have tried everything and nothing. i have the HP 7525 but i dont think that will make a differnece. can you please help me its driving me crazy

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