HP Photosmart C309a - Cannot Connect Wirelessly (1858 Views)
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Top Student
PENNY16161
Posts: 13
Registered: ‎06-19-2010
Message 1 of 21 (1,858 Views)

HP Photosmart C309a - Cannot Connect Wirelessly

Hi-

 

My printer (HP Photosmart 309a) was accidentally unplugged and it no longer connects to my network.  It had previously been working fine (for over a year) wirelessly, but not it says disconnected.  When I try to use the Wireless Network Wizard, the screen says "Now scanning for wireless routers..." but never gets past this stage.  I tried restoring to system default, and running the wizard again, but there was no change.

 

Can anyone help get my printer back to connecting wirelessly?

 

Thanks!

Brett

Top Student
PENNY16161
Posts: 13
Registered: ‎06-19-2010
Message 2 of 21 (1,844 Views)

Re: HP Photosmart C309a - Cannot Connect Wirelessly

I was able to fix this!  Thanks to anyone who had been looking into it.

Top Student
Michael_L
Posts: 7
Registered: ‎11-24-2010
Message 3 of 21 (1,670 Views)

Re: HP Photosmart C309a - Cannot Connect Wirelessly

What did you do to fix? I have same problem.

Provost
PrintDoc
Posts: 20,135
Registered: ‎08-19-2009
Message 4 of 21 (1,664 Views)

Re: HP Photosmart C309a - Cannot Connect Wirelessly

You can try to turn the wireless off and back on or the printer off and back on.  Let me know if those worked, I have more ideas if not.

________________________________________________________
Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
Top Student
Michael_L
Posts: 7
Registered: ‎11-24-2010
Message 5 of 21 (1,637 Views)

Re: HP Photosmart C309a - Cannot Connect Wirelessly

What did you do to fix it?

Top Student
Michael_L
Posts: 7
Registered: ‎11-24-2010
Message 6 of 21 (1,636 Views)

Re: HP Photosmart C309a - Cannot Connect Wirelessly

That did not work.

 

I also tried to manually reset ti IP as well as reset the factory defaults.  Still has the same problem

Provost
PrintDoc
Posts: 20,135
Registered: ‎08-19-2009
Message 7 of 21 (1,621 Views)

Re: HP Photosmart C309a - Cannot Connect Wirelessly

From the front of the printer: Setup > Network > Wireless Network Test.  What does it say?  Does it fail any of the self-tests?

________________________________________________________
Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
Honor Student
WrightVentures
Posts: 2
Registered: ‎11-30-2010
Message 8 of 21 (1,602 Views)

Re: HP Photosmart C309a - Cannot Connect Wirelessly

I have the same problem.  Test report shows Wireless on = Pass; Wireless Working = FAIL.  Message at top says "The Wireless radiio is not functioning.  Contact HP support.***

Provost
PrintDoc
Posts: 20,135
Registered: ‎08-19-2009
Message 9 of 21 (1,595 Views)

Re: HP Photosmart C309a - Cannot Connect Wirelessly

Sorry, but your printer's wireless radio has died.  Is it still in warranty?

________________________________________________________
Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
Top Student
Michael_L
Posts: 7
Registered: ‎11-24-2010
Message 10 of 21 (1,589 Views)

Re: HP Photosmart C309a - Cannot Connect Wirelessly

wireless working      FAIL

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