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PENNY16161
Posts: 13
Member Since: ‎06-19-2010
Message 1 of 21 (2,057 Views)

HP Photosmart C309a - Cannot Connect Wirelessly

Hi-

 

My printer (HP Photosmart 309a) was accidentally unplugged and it no longer connects to my network.  It had previously been working fine (for over a year) wirelessly, but not it says disconnected.  When I try to use the Wireless Network Wizard, the screen says "Now scanning for wireless routers..." but never gets past this stage.  I tried restoring to system default, and running the wizard again, but there was no change.

 

Can anyone help get my printer back to connecting wirelessly?

 

Thanks!

Brett

Tutor
PENNY16161
Posts: 13
Member Since: ‎06-19-2010
Message 2 of 21 (2,043 Views)

Re: HP Photosmart C309a - Cannot Connect Wirelessly

I was able to fix this!  Thanks to anyone who had been looking into it.

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Michael_L
Posts: 14
Member Since: ‎11-24-2010
Message 3 of 21 (1,869 Views)

Re: HP Photosmart C309a - Cannot Connect Wirelessly

What did you do to fix? I have same problem.

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 4 of 21 (1,863 Views)

Re: HP Photosmart C309a - Cannot Connect Wirelessly

You can try to turn the wireless off and back on or the printer off and back on.  Let me know if those worked, I have more ideas if not.

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I am employed by HP
Tutor
Michael_L
Posts: 14
Member Since: ‎11-24-2010
Message 5 of 21 (1,836 Views)

Re: HP Photosmart C309a - Cannot Connect Wirelessly

What did you do to fix it?

Tutor
Michael_L
Posts: 14
Member Since: ‎11-24-2010
Message 6 of 21 (1,835 Views)

Re: HP Photosmart C309a - Cannot Connect Wirelessly

That did not work.

 

I also tried to manually reset ti IP as well as reset the factory defaults.  Still has the same problem

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 7 of 21 (1,820 Views)

Re: HP Photosmart C309a - Cannot Connect Wirelessly

From the front of the printer: Setup > Network > Wireless Network Test.  What does it say?  Does it fail any of the self-tests?

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Honor Student
WrightVentures
Posts: 2
Member Since: ‎11-30-2010
Message 8 of 21 (1,801 Views)

Re: HP Photosmart C309a - Cannot Connect Wirelessly

I have the same problem.  Test report shows Wireless on = Pass; Wireless Working = FAIL.  Message at top says "The Wireless radiio is not functioning.  Contact HP support.***

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 9 of 21 (1,794 Views)

Re: HP Photosmart C309a - Cannot Connect Wirelessly

Sorry, but your printer's wireless radio has died.  Is it still in warranty?

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Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
Tutor
Michael_L
Posts: 14
Member Since: ‎11-24-2010
Message 10 of 21 (1,788 Views)

Re: HP Photosmart C309a - Cannot Connect Wirelessly

wireless working      FAIL

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