Question
Reply
 
Honor Student
mike-o
Posts: 3
Member Since: ‎10-22-2009
Message 1 of 2 (1,007 Views)

HP Photosmart C4740 all-in-one printer stuck in scan mode.

 
Teacher
vikramns
Posts: 81
Member Since: ‎04-18-2011
Message 2 of 2 (997 Views)

Re: HP Photosmart C4740 all-in-one printer stuck in scan mode.


Follow these steps to reset the product.

Press the Power button to turn off the product.

Disconnect the power cord from the rear of the product.

Unplug the power cord from the electrical outlet.

Wait 30 seconds.

Reconnect the power cord to the rear of the product.

Replug the power cord into the electrical outlet

Press the Power button to turn on the product.

Load plain white, unused, letter size paper in the paper tray.

Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.

Try again to make a color copy or scan


If this answer was helpful or clarified the issue click the star to offer me a kudo as thanks.
If my answer solved the problem please mark the topic as the accepted solution

Although I am an HP Employee, ALL of my posts express MY opinion, and not of HP, whatsoever.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation