HP Support Forums
Join in the conversation.
03-13-2012 03:57 PM
I'm sorry if someone have posted this before but I don't know how to explain my problem. The printer was working fine the first few weeks we got it and now, it's becoming a hassle especially when I need to print review sheets for class in the morning and the printer won't print.
First, the printer is always offline. I go to Device Manager to re-enable it and it stil says it's offline, but sometimes come back after I restart the computer. This is a hassle to have to restart the computer every time but it never used to do that until recently.
Then, after all that, it still won't print. The documents pend but won't print. I got so irritated I uninstalled the drivers because I thought I might've downloaded the wrong one. The HP website has D110 a and D110 b, why it's like that, I am not sure, but the fact that I downloaded both and they are the same file name, sort of makes me think that they are the same drivers.
Now when I install either driver, and it gets to the part where it asks you to check the IP on the printer, every time I enter the IP, it keeps saying it can't find my printer when it IS the right IP address. I even printed that network page just to make sure I wasn't typing the numbers wrong.
Now I am stick with no printer to use and I'm really frustrated.. because I thought wireless printers were supposed to just work, not give so many problems.
Sorry if I seem angry, but today, I was supposed to be studying all day, instead, I wasted an hour trying to figure this out and came up with no solutions so far.
Windows 7 Home Premium 64-bit
03-15-2012 03:45 PM - edited 03-15-2012 03:50 PM
Sorry to hear that you are having this issue;
I will suggest that you try this utility; HP Print Diagnostic Utility this may help narrow down what the issue is.
ff this doesn't please let me know I will do my best to assist further.
Hope it helps;
03-23-2012 06:27 AM
My Printer was having the same issues so I uninstalled all the software and re-installed it. Now the software can't detect the printer, even though it is connected to the network. I downloaded the Print Diagnostic Utility and it is the only thing that can find my printer on the network, however, no other HP Software can find it. I need help!!
06-10-2012 03:19 PM
I'm having the same issue with windows 7 on a dell laptop. I'm using the printer wirelessly and have lost connection and have had to reinstall the driver multiple times. I get the printer is offline message and cannot print to it. At the same time, I can access the print on my mac and there are no issues with printing or scanning. Is there a driver update for windows 7 that will fix this issue?
09-30-2012 03:39 PM
I have had the same problem for over a year. The Photosmart D110a works fine from my son's Mac, but my Dell Windows 7 (64-bit) computer always thinks the printer is off line.
The printer worked with my Windows 7 computer for a few weeks after I installed it, but then the problem occurred and it has not worked since.
I have uninstalled (a tedious process) and reinstalled the printer, with the latest driver, multiple times, and even used Revo Uninstaller, but the problem persists. And the recommended debugging procedure was no help.
Now I just use my old Deskjet 932C printer with a USB connection.
System details: Windows 7-64 bit home premium, Dell Studio XPS, McAfee Security.