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04-02-2010 12:03 PM
A problem exists where the c309g is installed on a wireless network where one of the PCs on the network is running 64bit Windows 7. Amongst other things, the printer may print very slowly, appear disconnected or unavailable through the HP Solutions Centre and may not be pingable from any of the PCs on the network. The problem will affect ALL the PCs on the network !
Network monitoring software will also show an enormous level of network traffic between the printer and the Windows 7 PC. As soon as the Windows 7 PC is switched off, everything returns to normal.
The problem is solved by disabling the HP Network Devices Support Service on the Windows 7 PC as follows;
- Run services.msc from the Run command on the Windows 7 PC. This will display the list of all the local services running on the PC together with Description, Status and Startup Type information for each.
- Scroll down the list until you see the HP Network Devices Support Service.
- Right click on it and select Properties to bring up the Properties window.
- Use the dropdown list to Change the Startup Type to Disabled.
Once disabled, the printer will start to work normally. HP are aware of this problem which may be unique to the 64bit version of Windows 7.
04-05-2010 08:02 PM
Thanks but no luck... I tried it..... Got back from son's baseball game.. checked on printer - as in tried to have printer print something... nothing... prior to going out I went ahead and deleted the 6 c309 print devices and reinstalled a new one and got the printer to work... after the game it was back to ignoring print commands... When I go to printers there again are 6 print devices for this printer - one titled HP Photsmart Premium C309 g-m... then 4 copies of that and then one version titled HP0AC58C (HP Photosmart Premium C309g-m).
As I just finished writting that... the printer came alive and started printing some previous jobs... so maybe it helped - not sure but what about the 6 versions of print devices? I just checked the statuses of all the versions and the default is offline... the various copies have different amounts in que but have a pending status of pending deletion... When I tried to make one of the other copies the default printer - it errors out with 0x00000709
04-06-2010 12:51 AM
Had the same problem with two computers on a wireless network (BT Home Hub) one computer running Vista and other running XP disabled HP Network Devices Support on both and fixed slow printing problem.