HP SOLUTION CENTER PROBLEMS (1192 Views)
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Top Student
gigi169
Posts: 8
Member Since: ‎01-28-2011
Message 1 of 3 (1,192 Views)

HP SOLUTION CENTER PROBLEMS

I cannot get my HP Solution Center to work so that I can see if my printer is working properly  in terms of checking toner levels, fax or scanner problems.  It gives me a message that it cannot connect to the server and it gives a number.  It was working some time ago but not now. 

 

I can't seem to get any help from HP or any answers from the forum.  Will somebody please advise as to what could be wrong?

Tutor
buy0
Posts: 17
Member Since: ‎02-17-2011
Message 2 of 3 (1,114 Views)

Re: HP SOLUTION CENTER PROBLEMS

What is the model of your printer and the type of connection (wireless or usb).

 

Please  state the complete exact error message when opening solution center .

nodnerb
Student
hpbytes
Posts: 1
Member Since: ‎05-11-2011
Message 3 of 3 (1,003 Views)

Re: HP SOLUTION CENTER PROBLEMS

I cant speak for the original post, but my all in one is an hp Officejet 4500 G510 n-z, connected wirelessly to my hp EliteBook 6930p.

Company insists on buying hp equipment, even though countless hours are spent... not going to rant here.

 

Installed software for the HP all in one mentioned above, but the solution center constantly shows my device connected for a minute, then disconnected for a few. Very annoying, If Im lucky enough to start a job (printing, scanning you know the stuff I bought the device for) the solution center is still cycling these messages in the back ground about device is disconnected, device is ready... over and over. The solution center has a nice appearance but seems rather useless and in the way of actually accomplishing tasks. Im frustrated, and all of the help topics run in circles with no SOLUTIONS for the solution center.

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