HP Scanner problem

[Aiv]

Hello,

I have a Multi-functional Printer in one the offices i manage.

Currently on a few of the computers we started to get a problem.

When they try to scan the software tells the user that the folder they are trying to save to does not exist.

Then it asks whether they want to make the folder or not, when you click yes it gives the error that it cannot create the folder.

When u press no u get to select a different folder, which eventually gives the same error.

When you press no on the question if you want to create the folder and press on cancel when you have to select a different folder then it DOES save the file to the original folder that "did not exist" .

We suspected the folder redirection, but we get the error on local folders as well.

And only on a few computers.

The computers run on windows vista

We do not know when the error came, it came sort of out of nowhere, we didnt change a thing in the meanwhile.

Any idea's ?

if you need more info feel free to ask.

Cheers,

Reinier van Dijk

The Netherlands