Question
Reply
 
Honor Student
ima3yeladot
Posts: 1
Member Since: ‎04-11-2010
Message 1 of 18 (9,835 Views)
Accepted Solution

HP Update message pop-up

Please forgive my ignorance if I do not word this correctly, I am trying to get a fix for this even though I don't know too much about the set-up etc., my husband and teenage daughter handle that.

 

In December, we purchased a non-HP (Acer) laptop, and at the same time, we bought an HP Photosmart Plus wireless printer.  We already had a router so my daugters could have internet access (in the past, they had a Dell laptop and a Gateway laptop).

 

It is networked to our home desktop pc, my laptop pc, and our daughter's MacBook.  We all have no problems utilizing the printer wirelessly.

 

But I have recently noticed, a blue box from HP pops up onto the screen of my laptop and the family desktop, telling us that there are HP Updates.  But when I click on that box, nothing happens.  There is no "red x" to click on to close, there aren't any buttons to click on at all.  I can click on it and move it around, which I do because it gets in the way when I'm working on the computers, but I cannot close it or choose to accept and install any updates.  This pop-up notice does NOT appear on the MacBook screen.

 

Can you tell me if it's a valid update notice?  If it is, why can't I figure out how to install the updates?  If it's not, how can I get rid of it?

 

TIA and thanks also for your forbearance of my ignorance.

Student
lunnunis
Posts: 1
Member Since: ‎04-17-2010
Message 2 of 18 (9,791 Views)

Re: HP Update message pop-up

Hi. I believe this is because only the person designated as administrator on your network can allow the update. If whoever it is signs in and allows it, the rest of you should get it also and not get any more of these messages.

Tutor
cavafam2
Posts: 3
Member Since: ‎04-20-2010
Message 3 of 18 (9,768 Views)

Re: HP Update message pop-up

I'm getting the same pop-up box.  I'm the only one that uses my computer, so am the administrator.  The side of the message is cut off and you can't resize the box, you can only move it.  There are little + + in the background.  I can't imagine it being a  legitimate HP update, but don't know how to get rid of it.

Tutor
cavafam2
Posts: 3
Member Since: ‎04-20-2010
Message 4 of 18 (9,755 Views)

Re: HP Update message pop-up

I just found the following on another posting.  I pressed the Enter Key while dragging the box and it opened up!  It then did the updates.  Hope this works for you!

 

"The following worked for me.  Drag the "HP UPdate" box up the screen.  Then press the 'Enter' key.  A dialogue box then pops up asking you to confirm the update and everything works fine from there."

Grad Student
SophiaS
Posts: 176
Member Since: ‎10-16-2009
Message 5 of 18 (9,753 Views)

Re: HP Update message pop-up

if dragging the HP Update screen is not a long term fix,

 

please try this..

 

update the program HP Update:  HP Update Download



If I have helped you solve your issue please mark it as solved .....

(I am an HP employee)
Student
Gundran1
Posts: 1
Member Since: ‎05-02-2010
Message 6 of 18 (9,640 Views)

Re: HP Update message pop-up

Your suggestion to download HP Update Download solved my problem. I no longer get the pop up.

Thank You

Tutor
Laurent
Posts: 8
Member Since: ‎01-26-2009
Message 7 of 18 (9,513 Views)

Re: HP Update message pop-up

To get rid of the blue box, click on it, and then ALT and F4.  It should disappear.

Student
vapet
Posts: 1
Member Since: ‎01-21-2011
Message 8 of 18 (8,301 Views)

Re: HP Update message pop-up

Thanks, I've been trying to get rid of that pop up or get the updates for weeks! 

Student
Lazo
Posts: 1
Member Since: ‎08-08-2011
Message 9 of 18 (6,955 Views)

HP Update message pop-up

Thanks so much for the quick solution.  The downloads suggested in some of the previous messages are no longer functional.  You did good--thanks!

Student
foofoyou
Posts: 1
Member Since: ‎10-05-2011
Message 10 of 18 (6,338 Views)

Re: HP Update message pop-up

Just downloaded a new driver for my HP printer model # Office Jet 4500.   Have a pop up message that has several +++ HP Update with a message underneath "An update is available.  Would yo (you is cut off) like to download and install this update now?"  The message doesn't react to anything and it also overrides all other programs on the screen.  It will not click off or react to any mouse actions except to be pulled around the screen.   Would like it permenantly removed.  How do you do this?

 

Jeff

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation