04-11-2010 04:55 PM
Please forgive my ignorance if I do not word this correctly, I am trying to get a fix for this even though I don't know too much about the set-up etc., my husband and teenage daughter handle that.
In December, we purchased a non-HP (Acer) laptop, and at the same time, we bought an HP Photosmart Plus wireless printer. We already had a router so my daugters could have internet access (in the past, they had a Dell laptop and a Gateway laptop).
It is networked to our home desktop pc, my laptop pc, and our daughter's MacBook. We all have no problems utilizing the printer wirelessly.
But I have recently noticed, a blue box from HP pops up onto the screen of my laptop and the family desktop, telling us that there are HP Updates. But when I click on that box, nothing happens. There is no "red x" to click on to close, there aren't any buttons to click on at all. I can click on it and move it around, which I do because it gets in the way when I'm working on the computers, but I cannot close it or choose to accept and install any updates. This pop-up notice does NOT appear on the MacBook screen.
Can you tell me if it's a valid update notice? If it is, why can't I figure out how to install the updates? If it's not, how can I get rid of it?
TIA and thanks also for your forbearance of my ignorance.
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04-17-2010 05:24 AM
Hi. I believe this is because only the person designated as administrator on your network can allow the update. If whoever it is signs in and allows it, the rest of you should get it also and not get any more of these messages.
04-20-2010 06:26 PM
I'm getting the same pop-up box. I'm the only one that uses my computer, so am the administrator. The side of the message is cut off and you can't resize the box, you can only move it. There are little + + in the background. I can't imagine it being a legitimate HP update, but don't know how to get rid of it.
04-20-2010 07:20 PM
I just found the following on another posting. I pressed the Enter Key while dragging the box and it opened up! It then did the updates. Hope this works for you!
"The following worked for me. Drag the "HP UPdate" box up the screen. Then press the 'Enter' key. A dialogue box then pops up asking you to confirm the update and everything works fine from there."
04-20-2010 07:38 PM
if dragging the HP Update screen is not a long term fix,
please try this..
update the program HP Update: HP Update Download
If I have helped you solve your issue please mark it as solved .....
(I am an HP employee)
10-05-2011 07:29 PM
Just downloaded a new driver for my HP printer model # Office Jet 4500. Have a pop up message that has several +++ HP Update with a message underneath "An update is available. Would yo (you is cut off) like to download and install this update now?" The message doesn't react to anything and it also overrides all other programs on the screen. It will not click off or react to any mouse actions except to be pulled around the screen. Would like it permenantly removed. How do you do this?