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gdou119
Posts: 1
Member Since: ‎06-11-2010
Message 1 of 21 (27,231 Views)

HP officejet 4500 wireless problem

Can't connect to wireless router. SSID is correct, no security or filtering. Printed report fails at the second term "Wireless Working", the following SSID check is even not run. I am pretty sure that the wireless switch is turned on. What could be the possible problem?

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 21 (27,184 Views)

Re: HP officejet 4500 wireless problem

Do a Wireless Network Test from the front panel.  It will self-test your wireless card in the printer.

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cliff_lee
Posts: 20
Member Since: ‎09-27-2010
Message 3 of 21 (26,845 Views)

Re: HP officejet 4500 wireless problem

Firstly, enter in the menu "set up" -> " Wireless menu" -> " Set up wizard",  make sure you can see your SSID and press "ok" to connect. If it fails to connect, please check what wireless standard your router support, Officejet 4500 wireless support only 802.11 b/g, not including 802.11n.

 

 

 

Honor Student
timsuha
Posts: 3
Member Since: ‎10-29-2010
Message 4 of 21 (26,625 Views)

Re: HP officejet 4500 wireless problem

I am having a similar problem.  I had the printer (same model) hooked up for 3-4 months fine, worked fine with my laptop and desktop (wireless with laptop, wired on desktop).  Running windows 7 on both machines, a non-broadcasted ssid, with wpa2.  Just stopped working one day last week. 

I have ca anti-virus, and I opened the 427 udp port as instructed.  It now works wired only.  I tried every method I could find online to have the laptop find it (I can't detect it wirelessly, despite being network connected on the printer itself and with install of the software on the laptop).  The wireless blue icon is on, but nothing is detected.  I am running out of ideas.  I tried making it a shared workgroup printer, and that didn't work either. 

Really starting to think the printer shat out on me. 

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 5 of 21 (26,619 Views)

Re: HP officejet 4500 wireless problem

Run a Wireless Test from the front panel of the printer.  (Setup > Network > Wireless Test).  It will self-test the radio and report.

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timsuha
Posts: 3
Member Since: ‎10-29-2010
Message 6 of 21 (26,612 Views)

Re: HP officejet 4500 wireless problem

Let's assume I did that (b/c I did, had to do manually, I don't broadcast my ssid).  Even then, my laptop searching for a printer on the network could not find it. 

What other steps can I take, when I run the diagnostic network program and run wireless setup on either computer, I run into the ip address not communicating and the 427 port issue, which is not an issue, since I opened that on both computers' firewalls.  I even tried to do this with firewalls off. 

I am running a netgear wnr2000, b/g/n router, seems to be working fine, everything is connected and internet is working fine. 

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 7 of 21 (26,606 Views)

Re: HP officejet 4500 wireless problem

You need to have SSID broadcast enabled for the setup to work.  Not broadcasting SSID is not a good security measure - read more here.

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Honor Student
timsuha
Posts: 3
Member Since: ‎10-29-2010
Message 8 of 21 (26,603 Views)

Re: HP officejet 4500 wireless problem

The thing is, it has never broadcasted, but I had it setup for over 3 months running fine. so now I have to undo that to get the **bleep** printer to work when it was working fine until now with the same setting?

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 9 of 21 (26,592 Views)

Re: HP officejet 4500 wireless problem

You ran the Wireless Test from the front of the printer?  What did it say?  Did the self-test of the radio pass or fail?

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Honor Student
ibschwartz
Posts: 1
Member Since: ‎02-21-2011
Message 10 of 21 (25,019 Views)

Re: HP officejet 4500 wireless problem

I worked this problem for hours and finally gave up and used a USB connection between the computer and the printer to diagnose the problem.  It took a few more minutes, but the wireless diagnostic cured the problem and the wireless printer is back on line. From what I could tell, it was recalibrating the IP address for the printer.

 

Good luck

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