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suggi
Posts: 7
Member Since: ‎01-15-2011
Message 1 of 13 (3,095 Views)

HP4599 not showing up on my wireless network

Hi

 

Have had a HP4599 for a couple of years now and has always worked fine ... ish!

Got a new work laptop so needed to set it up to work with my HP, yet when went through the HP setup (downloaded the latest software as working with  Windows 7) printer was not found wirelessly. Added USB cable and set up then came up with error #201VSA.

Run wireless network test report which says 'network name SSID not matching'. Have tried resetting the HP to default. Have tried changing the SSID name on the router - but still no luck. All my other wireless devices, lap top, iphone etc all pick up the wireless OK.

When print network config page it shows disconnected. Have run tools on HP help and the printer does not show on their HP network diagnostic utility.

Anyone got a solution that works?

How can i get the pinter to be found, it appears to have now ip address.

 

Help!

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 13 (3,077 Views)

Re: HP4599 not showing up on my wireless network

Get the latest software for your printer from the "Support & Driver" link at the top of this page and run that.  Make sure the USB cable is not connected to your PC when you start the software.

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Top Student
suggi
Posts: 7
Member Since: ‎01-15-2011
Message 3 of 13 (3,050 Views)

Re: HP4599 not showing up on my wireless network

Thanks for the reply, but I have tried your solution before. I tried it again, just for you, but still no joy. The software will not pick up the printer on the network so asks me to plug in the USB. And the same result ERROR.

 

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 4 of 13 (3,043 Views)

Re: HP4599 not showing up on my wireless network

OK, let's try this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...

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Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
Top Student
suggi
Posts: 7
Member Since: ‎01-15-2011
Message 5 of 13 (3,008 Views)

Re: HP4599 not showing up on my wireless network

OK. Have also tried this before - several times. Again the issue is the utility can find my wireless network but cannot find my printer - unless I have the printer in 'adhoc' mode. Then it appears in the along with my wireless, but not as a device.

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 6 of 13 (2,992 Views)

Re: HP4599 not showing up on my wireless network

So if the printer has a valid IP address and your PC cannot find it, something is happening in the PC.

 

Have you disabled your security system's firewall?  Are you sure your PC is on the same router as the printer (and not a neighbor's)?

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Top Student
suggi
Posts: 7
Member Since: ‎01-15-2011
Message 7 of 13 (2,961 Views)

Re: HP4599 not showing up on my wireless network

NO - the problem is just the opposite, the printer does not have an IP address at all. That, I think is the issue. Because the printer seems to have lost its IP address my network is not picking it up. Have tried going into my router and manually giving the printer an IP address using its mac code, but does not see to pick it up. As the printer has no IP address I cannot go into the printers internal web page and amend any settings. My question therefore is, is there any way of access the printer to assign an IP address. In the process today of trying one my old wireless routers, to see if that helps.

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 8 of 13 (2,953 Views)

Re: HP4599 not showing up on my wireless network

OK, tell me about your network - router brand/model, encryption type (WEP, WPA, etc) and ISP type (DSL, Cable, etc).

 

Your router issues the printer its IP address.  Here are a few tips:

 

1. Make sure the router has DHCP active, is broadcasting its SSID and is not using MAC filtering.

2. If it is an 'n' router, make sure that 802.11g is active as well.

3. Do not use WEP, use WPA or WPA2.

4. Make sure the router has updated firmware.

________________________________________________________
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
Top Student
suggi
Posts: 7
Member Since: ‎01-15-2011
Message 9 of 13 (2,947 Views)

Re: HP4599 not showing up on my wireless network

OK, tell me about your network - router brand/model, encryption type (WEP, WPA, etc) and ISP type (DSL, Cable, etc).

 Router D-Link DSL-G624T   Currently WEP encryption, don't think I can get WPA on it - does not offer that on set up!

Your router issues the printer its IP address.  Here are a few tips:

 

1. Make sure the router has DHCP active, is broadcasting its SSID and is not using MAC filtering.

DHCP is active and broadcasting its SSID, cannot find a MAC filter!

2. If it is an 'n' router, make sure that 802.11g is active as well.

Cannot get this - but this router has worked fine for some time with the printer, so it can do it. All my other wirelss devices, i-phone, lap tops, PS3 all pick up the D-Link wireless fine.

3. Do not use WEP, use WPA or WPA2.

See my first point

4. Make sure the router has updated firmware.

Yes fully up to date - again I go back to my point to your question 2.

Let me give you the story, as this may help;

For a few years I had my D-Link routet HPC4599 printer, wireless all working fine. Then the LAN ports on the D-Link gave up, so negotiated with my broadband provider (talk talk) for an new router. This came (Huawei hg521) reconfigured printer and again all ok. But the little Huawei had a useless wireless range, so reverted back to D-Link router and all wireless working fine on other devices BUT had forgotten to reconfigure printer. This only came to my attention a few weeks latter when I had a new work lap top, which when trying to add my wireless printer to it (windows 7) I realized the printer was still on old, now non existent network. Thought the HP set up on my laptop would address this by me connecting the cable to set up.. but error. Tried then using my own home pc (windows Xp) to reconfigure printer, but it was having non of it. Weeks latter still no joy, and as I say printer just seems to have disappeared (and yes I have the wifi turned on!).

Hope that helps!

 

Top Student
suggi
Posts: 7
Member Since: ‎01-15-2011
Message 10 of 13 (2,945 Views)

Re: HP4599 not showing up on my wireless network

To print doc - this is the diagnotic info from the HP's home network diagnostic utility, which might help.

 

umping Diagnotic Info started at 2011/01/29 18:25:11

Version : 4.1.0.096
Operating System : Windows XP, Service Pack 3, (32 Bit)
Current System default language :ENU
Current user default language : ENG
-----------------------------------------------------------

****CNDUMasterData::smileyvery-happy:umpStores() started *****

****m_pNetworkStore->Dump() started *****

Network Data from CNetworkStore

Hostname: OFFICE
IP Address: *.*.1.4
Connection Type: Wireless
Signal Strength: 100
Adapter: TP-LINK 150Mbps Wireless Lite N Adapter - Packet Scheduler Miniport
Computer MAC: D8:5D:4C:9A:*:*
VPN Connection: No
Subnet Mask: 255.255.255.0
Default Gateway: *.*.1.1
Router MAC Address: 00:17:9A:smileyvery-happy:5:*:*
DNS Servers: *.*.1.1
        
Is Network Connected: Yes
Is Internet Connected: Yes

Speed of the internet connection to the HP license plate url :  725.371277 Kbit/s

****m_pNetworkStore->Dump() finished *****

****m_pNetworkStore->Dump() started *****

Network Data from CNetworkStore

Hostname: OFFICE
IP Address: *.*.0.0
Connection Type: Wired
Signal Strength: 0
Adapter:
Computer MAC:
VPN Connection: No
Subnet Mask:
Default Gateway: *.*.0.0
Router MAC Address:
DNS Servers:
Is Network Connected: No
Is Internet Connected: No

Speed of the internet connection to the HP license plate url :  877.096436 Kbit/s

****m_pNetworkStore->Dump() finished *****

m_wlanNwList contains 2 wireless networks

SSID : DLINK_WIRELESS
Signal Quality : 100%
Security : Yes
Authentication : WEP
Network Type : Infrastructure
Connected : Yes
Channel : N/A
Frequency : N/A

SSID : DLINK_WIRELESS
Signal Quality : 100%
Security : Yes
Authentication : WEP
Network Type : Infrastructure
Connected : No
Channel : N/A
Frequency : N/A

****m_pWlanNetworkStore->Dump() finished *****

Network Node:  #1
MAC Address: 00:17:9A:smileyvery-happy:5:*:*
Hostname: mygateway1.ar7
IP Address: *.*.1.1

Network Node:  #2
MAC Address: D8:5D:4C:9A:*:*
Hostname: OFFICE
IP Address: *.*.1.4

****m_pNetworkNodeStore->Dump() finished *****

****CNDUMasterData::smileyvery-happy:umpStores() finished*****

-----------------------------------------------------------
Dumping Diagnotic Info started at 2011/01/10 17:18:09

Version : 4.1.0.096
Operating System : Windows XP, Service Pack 3, (32 Bit)
Current System default language :ENU
Current user default language : ENG
-----------------------------------------------------------

****CNDUMasterData::smileyvery-happy:umpStores() started *****

****m_pNetworkStore->Dump() started *****

Network Data from CNetworkStore

Hostname: OFFICE
IP Address: *.*.1.2
Connection Type: Wireless
Signal Strength: 90
Adapter: TP-LINK 150Mbps Wireless Lite N Adapter - Packet Scheduler Miniport
Computer MAC: D8:5D:4C:9A:*:*
VPN Connection: No
Subnet Mask: 255.255.255.0
Default Gateway: *.*.1.1
Router MAC Address: 00:17:9A:smileyvery-happy:5:*:*
DNS Servers: *.*.1.1
        
Is Network Connected: Yes
Is Internet Connected: Yes

Speed of the internet connection to the HP license plate url :  135.399689 Kbit/s

****m_pNetworkStore->Dump() finished *****

****m_pNetworkStore->Dump() started *****

Network Data from CNetworkStore

Hostname: OFFICE
IP Address: *.*.0.0
Connection Type: Wired
Signal Strength: 0
Adapter:
Computer MAC:
VPN Connection: No
Subnet Mask:
Default Gateway: *.*.0.0
Router MAC Address:
DNS Servers:
Is Network Connected: No
Is Internet Connected: No

Speed of the internet connection to the HP license plate url :  433.830353 Kbit/s

****m_pNetworkStore->Dump() finished *****

m_wlanNwList contains 2 wireless networks

SSID : SUGGITT_WIRELESS
Signal Quality : 90%
Security : Yes
Authentication : WEP
Network Type : Infrastructure
Connected : Yes
Channel : N/A
Frequency : N/A

SSID : SUGGITT_WIRELESS
Signal Quality : 90%
Security : Yes
Authentication : WEP
Network Type : Infrastructure
Connected : No
Channel : N/A
Frequency : N/A

****m_pWlanNetworkStore->Dump() finished *****

Network Node:  #1
MAC Address: 00:17:9A:smileyvery-happy:5:*:*
Hostname: mygateway1.ar7
IP Address: *.*.1.1

Network Node:  #2
MAC Address: D8:5D:4C:9A:*:*
Hostname: OFFICE
IP Address: *.*.1.2

Network Node:  #3
MAC Address: 00:26:B6:F4:*:*
Hostname: [Unknown]
IP Address: *.*.1.3

Network Node:  #4
MAC Address: 00:1D:smileyvery-happy:9:1B:*:*
Hostname: BET-PC
IP Address: *.*.1.4

****m_pNetworkNodeStore->Dump() finished *****

****CNDUMasterData::smileyvery-happy:umpStores() finished*****

****m_pFirewallDetector->Dump() started *****

****m_pFirewallDetector->Dump() finished *****
             
****m_pFirewallDetector->Dump() started *****

****m_pFirewallDetector->Dump() finished *****

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