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10-05-2011 05:05 AM
I have just tried to re-install HP Solutions Centre on a new laptop and it is causing me some issues.
My C309a is able to print over my wireless network, however when i open HP Solutions Centre it says that my printer is disconnected. I cannot scan wirelessly. When i click on scan i get an error message saying that the imaging device cant be found. When i click on network settings it says that the device is not set up for networking and there are no network settings.
I can acces my printer wirelessly via its ip address and in networking status it says i am connected. wireless signal strength is 5 and everything looks as it should.
My router is a netgear DGND3700 and my OS is Windows 7 64bit. everything worked fine with the same setup on my old laptop.
10-05-2011 05:56 AM
also when i connect my laptop to the printer via usb or ethernet, i am able to scan only via the paper feed, not on the glass. and even then i get an error message saying that the original is jammed . i get this message whether there is paper in the printer or not.
03-27-2013 03:29 AM
I was in the boat many are in with my printer reporting Network card failed - contact HP support, etc. Just about to go and get a new printer when a post on this forum caught my eye. I can't find it now but it essentially said try these steps.
1. Reset Network to factory default
2. Restart Network services
3. Uninstall all drivers and reinstall latest ones
I had done this before and it didn't work but now I am aware there are Windows 8 drivers available, I thought it might be worth another go. So I gave it one. The first message I go was that the SSID wasn't recognised which I thought was a healthy development so I reentered the SSID and password and then printed a network report. It said PASS to everything. I then tried scanning some photos and then tried printing. It's back and working perfectly. I hope this is not just a temporary aberration but it looks pretty good so far.