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01-11-2012 02:56 PM
One week ago I purchased a new 8600 plus officejet printer. I loaded the software onto my Sony Viao laptop (running windows 7). The printer is connected to my home wireless network. Now whenever I am away from my home wireless network my laptop cursor keep going to busy (rotating blue wheel) every 4 seconds. I have run task manager and a file called HPnetworkCommunicator.exe seems to be the problem. The issue does not exist when I go back to my home wireless network. This issue is very serious and makes working on my laptop very difficult when not connected to my home network. Do you have a solution other than returning the printer to HP for a refund. John Kitchener
Solved! Go to Solution.
01-11-2012 03:48 PM
here is the work around
Try disabling the scan activation by following the steps below:
1. Open the HP software by clicking on the desktop icon or by opening it from the programs folder <All Programs>HP>Product>
2. Navigate to the Heading Scanner Actions in the software and click on the link titled Manage Scan to Computer
3. Disable the activation and uncheck the box to automatically restart the activation when you log back in.
Keep the scan deactivated unless you need to scan, at which time simply enable the activation by reversing the steps above.
Set ink alerts to show only when you print if it is not already. To do this, open the HP software and click on estimated ink levels.
The printer toolbox appears - Select the advanced settings tab
On the advanced settings tab, make sure the default is set to 'Only show me ink alerts when I print'. Let me know if that has any impact
If I have helped you solve your issue please mark it as solved .....
(I am an HP employee)
05-12-2013 09:35 AM
I have same issue, but work-around does not fix it. This printer has been a nightmare of epic proportions as I have to shutdown and re-boot my machine 10 to 12 times a day to clear out my memory.
The HPNetworkCommunicator.exe just keeps runing and runing new versions of the application to the point where thousands of versions are running. I can't stop it.
05-13-2013 09:06 AM
I really appreciate it!
I work for HP