Help with HP Envy 100 D410

[ezhou94]

Hi, i recently got my printer about a month or so ago. It worked fine....and it printed fine...

But when i try to print things out now, it wont print. I checked the networking wireless setting on the printer....on the printer it says its connected. I printed a wireless report from the printer, and it said that no problems were found. 

However.....i cant even find the printer on my network on my computer now. When i try to run the envy setup on the computer, the printer cant be found........even though it says on the envy touch screen that there is no problem, its connected, ect....

It has printed out things before.....not quite sure why its like this.

I tried closing my firewall and trying to search for the printer with the setup....still cant.

Help on this would be greately appreciated

[alrtech]

I had a similar situation just yesterday. There's an easy solution if you're having the same problem... but don't know for sure at this point.

First of all, assuming you know for sure that the computer(s) and printer are indeed connected to the same network, can you ping the printer? (Or just try typing ther printer's IP address in your web browser's address box to access the embedded web server)

If no.... what make/model is your router?