Home Network Diagnostic Support Service

[dkrtmd]

My computer won't enter standby: I get an error message "HP Home Network Diagnostic Support Service is preventing this machine from entering standby. Try stoppin gthis service and try again.  I have removed every bit of HP software from my computer and still I get this message.  ?How to stop this service?

[i_give_up]

Somewhere on your computer is a file HPHNDU.exe.  That is the culprit.  It's the file you downloaded this piece of HP rubbish onto your computer.  Get rid of it.  To do this you will need change its name to HPHNDU.old or some other mythical extension.  It will ask you if you really want to change the name because HP think you are an idiot, idiots that they are.  It won't let you delete the file as a ".exe" file hence the name change.  Once you've changed the name....delete the frigging thing and buy Cannon or Epson or anything else next time.!

[HAGJOERS]

  I came across this subject "Home Network Diagnostic Support Service" is preventing this machine from entering standby.Try stopping this service and try again"   I, too, am haveing this problem.

  Per the responce given, I tried to find the file HPHNDU.exe  to change the name  & then delete it. BUT I can't find it  OR

anything simular to it (I've been working on this off & on for most of the weekend)

 HOW  DO I  stop this service?? 

[carm241]

Been struggling with this for months now.  Try clicking on start then run type in services.msc  When HP Diagnostics comes up click stop

[pcwizard]

Please follow the steps below to completely disable the service "HP Home Network Diagnostic Support Service"

1. Type services.msc in run or start search
2. Highlight "HP Home Network Diagnostic Support Service"
3. Rick click, and then chose properties
4. Change startup type to Disabled, and then click Stop
5. Click Apply, and then ok to close.
6. Restart Computer

Have a great holiday

[HAGJOERS]

 MISSION ACCOMPLISHED...THANKS

[mchrist152]

Hi Everyone,

I'm trying to reproduce this issue but I have been unsuccessful so far.  Can anybody give me more details on the environment in which this problem was encountered?  What OS were you using when this occurred (i.e. Win7, Vista, XP, 64 or 32-bit)?  What version of the utility was being used (i.e. 4.1.0.096, 4.1.0.074, 4.0.0.061, 3035)?  What kind of system were you using (i.e. HP Laptop, IBM thinkpad)?

If you can't answer all the questions answer what you can.  Any information will be appreciated.

Thanks in advance.

[mchrist152 · Accepted solution]

One more thing, an easier fix to this problem is to run the HP Home Network Diagnostic Utility and then when the first dialog appears click the close button.  The utility will uninstall the service if the "close" button is used.

[DMR]

Thanks, just removed it and laptop now OK

Using s/w version (unknown) but downloaded from HP only a few days ago for my new HP3500 printer.

XP Pro SP2, compaq NC6120

First install failed to hear printer so printing worked but scanning and ink check did not.

Uninstalled using the HP uninstall and re-installed which overcame the scan problem but had used the diagnostic service which is how I got the bad s/w

used uninstall again but add/remove programs still had most of the HP software installed so removed from there as well. Still a problem so tried the open and then close approach and this resolved the problem. Now about to try another install.

Hope this is useful to you if you can get HP to both fix this problem and to make their uninstall do what it is supposed to do and remove everything.

David

[Ekaka]

Loved your reply, it cheered me up to no end.: