10-08-2012 08:04 PM
I installed my 8600 OfficeJet Pro printer to my wireless network. I can do everything I've attempted so far, except webscan. When I go to the webscan page, I get "You cannot use this function because it has been disabled. For more information, contact your network administrator or the person who set up the printer." *I* am my network administrator. *I* set up the printer. I can't find anything in the documentation for either the wireless router or the printer that describes how to enable webscan, which I am assuming at this point is a service (no services are blocked in my router).. What do I need to do?
Printer: Oficejet Pro 8600 N911a
OS: Windows Vista x64, SP2
10-09-2012 09:48 AM
Webscan is initially disabled for security purposes.
To enable it, go back to your printer's EWS by entering the IP address in your web browser.
-Click on Settings tab
-Click on Administrator settings
-Click OK to get redirected to a secure page.
-Click Continue to Website (accept the certificate)
-Check the checkbox to Enable Webscan
-Click Apply to save the settings
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10-09-2012 10:09 PM
08-03-2013 09:16 PM - edited 08-03-2013 09:18 PM
That is So-o-o not "obvious," at least on the Mac version of the software. There is noting about the install process,or EWS interface that would suggest that, as you set up the hardware and go on to configure the printer on the PC ot Mac, that you should have to set admin permissions for this one capability, after darn near every other default does NOT require you to enter that option. It's patently bad interface and interaction design.
12-10-2013 11:58 AM
When I tried this solution, everything was fine until I got to the part where it says Administrator settings then click ok to go to secure page, I get the big red page indicating that I am on an unsafe page. I'm not sure whether to proceed or not, and/or what to do to finish the process. Thanks very much.
12-10-2013 12:10 PM
What you are experiencing is normal behavior.
This screen is just warning you that the browser is going into a secure state with the connected printer.
Click "Continue Anyway" or "Confirm Exception" to continue and you should be golden.