12-10-2012 05:07 PM
I could use a little more information to help narrow troubleshooting. Specifically what is the model number for the printer? If you have difficulty locating the model number please use one of these guides to get it:
02-18-2013 10:58 AM
You can try this link to help with your printer offline error:
Give the steps outlined a try and let us know if it helps. Also what printer are you using?
Best of Luck!
09-18-2013 02:01 PM
Here is a link to a document that can help with your offline error.
Please follow the steps and let me know if this helps.
I work on behalf of HP.