Question
Reply
 
Honor Student
Romeos_Mom
Posts: 1
Member Since: ‎11-23-2011
Message 1 of 18 (28,733 Views)

How do I get my wireless printer's "online"?

I just got a wireless laptop computer using Windows7.  I have a wireless HP Photosmart printer.  It has an active wireless connection and the configuration page says it's ready and all the trouble shooting stuff says everything is fine.  I can print all kinds of stuff from the printer TouchSmart window but when I try to send a print job from my computer I get a message that the printer is off line.   I went to the control panel and looked at the printer folder and the HP PhotoSmart is checked for the default printer but I can't find where to change the printer to "on line".    I did figure out that I can email an attachment to the printer and print it out but business cards don't work with the template if you have an email heading at the top if the page,   I spent all day fighting with Word2010 setting up a sheet of business cards to print.   Help Please. Wish I could go back to WindowsXP and Word2007.

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 18 (28,708 Views)

Re: How do I get my wireless printer's "online"?

Well, here are a few ideas:

1. You may be able to right click the printer in Control Panel > Devices and Printers to put it back online.

2. Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...

What does it say? 

________________________________________________________
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
Student
alisonF
Posts: 1
Member Since: ‎10-02-2012
Message 3 of 18 (26,963 Views)

Re: How do I get my wireless printer's "online"?

My 4500 series printer was wireless, some paper got stuck and since then it only will only operate with a USB.

I have tried to play my CD for installation but for some reason its not working? Need help please!!

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 4 of 18 (26,931 Views)

Re: How do I get my wireless printer's "online"?

Did you try re-connecting it with the wireless network?  What happened?

________________________________________________________
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
Honor Student
BettyBatey
Posts: 2
Member Since: ‎09-23-2013
Message 5 of 18 (17,891 Views)

Re: How do I get my wireless printer's "online"?

How do I get my wireless printer's on line

Regents Professor
jason_h
Posts: 3,962
Member Since: ‎10-09-2012
Message 6 of 18 (17,884 Views)

Re: How do I get my wireless printer's "online"?

Hey BettyBatey,

 

I see you are needing to get your HP Wireless printer connected to your wireless home/work network.

 

What model HP printer do you have?

 

Have you tried performing the steps included with the printer for connecting the printer to your network?

 

Are you getting any error codes?

 

Has it worked previously?

 

Jason

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

I am not an HP employee.
Student
caligirlbrenda
Posts: 1
Member Since: ‎12-29-2013
Message 7 of 18 (14,702 Views)

Re: How do I get my wireless printer's "online"?

I need help to get my HP 6980 Deskjet printer online and connected wirelessly to my new laptop. I've always used the USB cord in the past. But I would really like to use the wireless capabilities. I have downloaded the drivers for Windows 8. I have a bluetooth light that is lit on my printer and a blinking green symbol on the printer. It will print if I put in the USB cord but when I unplug it it says its offline. How can I get this to work??

Thank you in advance.

Brenda

HP Support Agent
Rainbow7000
Posts: 6,972
Member Since: ‎09-02-2013
Message 8 of 18 (14,180 Views)

Re: How do I get my wireless printer's "online"?

Hello Brenda,


I understand you are looking to get your Deskjet 6980 working with your Windows 8 computer wirelessly. I have looked into this for you and I have found a help guide to show you how to connect it.

I hope this helps!

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03494007

Best wishes:smileyhappy:

Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

R a i n b o w 7000
I work on behalf of HP

Student
suesue7
Posts: 1
Member Since: ‎01-15-2014
Message 9 of 18 (13,866 Views)

Re: How do I get my wireless printer's "online"?

how do I get my wireless HP printer back ONLINE

HP Support Agent
Gemini02
Posts: 5,874
Member Since: ‎09-03-2013
Message 10 of 18 (13,445 Views)

Re: How do I get my wireless printer's "online"?

Hi suesue7,

 

I understand your wireless printer is offline.

 

Thank you for your reply.
I will be happy to help you with this.

 

I would download and run the Print and Scan Doctor since it might resolve the issue automatically.

 

Find and Fix Common Printer Problems Using HP Diagnostic Tools for Windows.

 

 

Please provide the following information so I can assist you better.
What version of Windows is on your computer?

How to find out the version of Windows that you are using.

 

What is the full name and product number of your printer.

How Do I Find My Model Number or Product Number?

 

What were the results of the Print and Scan Doctor?

 

Hope this helps.
Thank you for posting on the HP Forums. Have a great day!


 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Gemini02
I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation