Question
Reply
 
Honor Student
sgtnibbles
Posts: 4
Member Since: ‎10-12-2011
Message 1 of 19 (29,753 Views)
Accepted Solution

How to connect my HP Officejet 4500 G510n-z to work wireless.

I recently purchased the HP Officejet 4500 G510n-z, i have it connected to my netgear router which i can see that it is through netgear genie, but my computer will not connect. i have tried turning off my firewall, i have uninstalled and reinstalled many times. still no luck but when i run wireless test through the printer it pass's on everything. I tried to figure out how to bypass for udp 427 but i could not figure it out. 

Connected through wpa-psk

Windows 7

Acer Laptop

 

 

Please Help me out, i have school starting in 5 days. 

Thank you

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 19 (29,716 Views)

Re: How to connect my HP Officejet 4500 G510n-z to work wireless.

It is likely your antivirus firewall in the way. What do you use?  Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...

What does it say?

________________________________________________________
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
Honor Student
sgtnibbles
Posts: 4
Member Since: ‎10-12-2011
Message 3 of 19 (29,707 Views)

Re: How to connect my HP Officejet 4500 G510n-z to work wireless.

I use Windows Firewall, And i used the tool you suggested and it does not come up on anything, I tried to install it on another computer that is a desktop but running a wireless card and that wont find the printer either. 

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 4 of 19 (29,704 Views)

Re: How to connect my HP Officejet 4500 G510n-z to work wireless.

But does your antivirus software (Norton or McAfee or whatever) have a firewall, also?  It may be in the way.  What do you use?

________________________________________________________
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
Honor Student
sgtnibbles
Posts: 4
Member Since: ‎10-12-2011
Message 5 of 19 (29,702 Views)

Re: How to connect my HP Officejet 4500 G510n-z to work wireless.

I do not have any anti virus setup. 

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 6 of 19 (29,687 Views)

Re: How to connect my HP Officejet 4500 G510n-z to work wireless.

Oh.  Have you looked through these documents: http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=36490&tmp_task=solveCategory&cc=us&d...

________________________________________________________
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
Honor Student
sgtnibbles
Posts: 4
Member Since: ‎10-12-2011
Message 7 of 19 (29,683 Views)

Re: How to connect my HP Officejet 4500 G510n-z to work wireless.

Did not really help, but i noticed the port in the properties in the printer is checked for USB and there isnt one for tcp/IP

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 8 of 19 (29,679 Views)

Re: How to connect my HP Officejet 4500 G510n-z to work wireless.

Oh, that's  good clue.  That instance of the printer is looking for a USB connection!  Go to Control Panel > Devices & Printers and delete the printer on the list of printers.

 

1. Make sure the printer is turned on and connected to your network. Verify that you can access the printer's internal web page by browsing to its IP address before continuing.
2. Click >> Start >> Control panel >> Devices & Printers.
3. Click the Add a printer
4. Select Local printer
5. Select Create a new port and select Standard TCP/IP Port and click Next button.
6. Under Device type, select TCP/IP Device. Under Hostname or IP address, enter the printer's IP address. Click Next.
7. Select Hewlett-Packard from the list of manufacturers and select and select your printer model. Click Next.
If your printer model was not listed, then select Have Disk, browse the HP CD that came with your printer and select the first file that starts with hp and ends with inf. Click Open then OK. Select your printer model. Click Next.
8. If you are asked, use the currently installed driver.
9. It will ask for the Printer name -- enter a new name or use the existing one. This will be the name of the printer that you select from other applications.
10. You may be asked to share the printer. Choose NO.
11. The Print Test Page box appears. Go ahead and print it.
12. Click Finish.

________________________________________________________
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
Student
ChristinaG29
Posts: 1
Member Since: ‎05-02-2012
Message 9 of 19 (26,547 Views)

Re: How to connect my HP Officejet 4500 G510n-z to work wireless.

where do i find the printers IP address?

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 10 of 19 (26,544 Views)

Re: How to connect my HP Officejet 4500 G510n-z to work wireless.

Print a Network Test from the Network menu on the front of the printer.

________________________________________________________
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation