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gvlisnas
Posts: 5
Member Since: ‎01-17-2011
Message 1 of 14 (14,302 Views)

Hp Officejet 4500 G510n-z cant connect to scan

Hello all,

 

I got the officejet 4500 g510n-z wireless. I installed it thorugh my laptop that has vista on and everything went smoothly. I can print, scan, the solution center says to me that its connected ..i can see the ink levels and everything is ok.

But then i installed the drivers and the programms on my Windows 7 desktop pc.

I can print but i cant connect. I cannot scan and communicate to the printer so i can see the ink levels.

I can get to the webpage of the printer, no problem there.

I downloaded the network utility, no probs there

I used the Scan diagnostic utility, no problems there.

I changed the ip of the printer, the ip of the pc nothing changed.

Disabled and then uninstalled my firewall nothing changed.

Disabled avg, nothing changed.

When i try to scan using the front panel of the printer i can only see my laptop and not my desktop pc.

Installed both the full and the basic drivers package, nothing changed.

 

I would appreciate ANY help since i'm going nuts with this :smileyhappy:

Thank you all

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 14 (14,269 Views)

Re: Hp Officejet 4500 G510n-z cant connect to scan

Get the latest software for your printer from the "Support & Driver" link at the top of this page.  Your CD may have an old version of software (they usually do).

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Top Student
gvlisnas
Posts: 5
Member Since: ‎01-17-2011
Message 3 of 14 (14,266 Views)

Re: Hp Officejet 4500 G510n-z cant connect to scan

I already did.

OJ4500vG510n-z_Full_13_en.exe

2010-03-01 , Version:13.0.0, 223.49M

 

but with no luck.

Apparently the printer is ok in the network. The problem lies between my desktop pc and the printer. I can print but nothing else. The printer cant see my pc.

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 4 of 14 (14,241 Views)

Re: Hp Officejet 4500 G510n-z cant connect to scan

What security system are you using?  Have you disabled its firewall?

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Top Student
gvlisnas
Posts: 5
Member Since: ‎01-17-2011
Message 5 of 14 (14,229 Views)

Re: Hp Officejet 4500 G510n-z cant connect to scan

Yes. I had comodo firewall...and during the various uninstalls and installations i disabled it and the uninstalled it completely.

The windows firewall is turned off. I disabled avg as well but no luck.

 

On the laptop with the vista on the installation went smoothly with comodo and avg on.

Since i can print from my desktop pc the problem is only with the communication from my desktop pc. I mean scanning and ink levels etc. Furthermore both the hp netwrok utility and the scan diagnostic utility say that everything is alright.

 

Drives me nuts! :smileymad:

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 6 of 14 (14,203 Views)

Re: Hp Officejet 4500 G510n-z cant connect to scan

So you had both Comodo and AVG loaded?  Having two security systems at once can cause strange behaviors.  I would uninstall both (or all if more) , reboot then add one back.

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Top Student
gvlisnas
Posts: 5
Member Since: ‎01-17-2011
Message 7 of 14 (14,192 Views)

Re: Hp Officejet 4500 G510n-z cant connect to scan

Yes but comodo is a firewall and avg an antivirus.

Anyway i unistalled avg also and reinstalled the AIO but no luck.

 

Solution center says is disconnected...i can print alright but nothing else.

Has to be with network settings and windows 7. Or my pci wireless...

But i dont understand how the printer from the front panel doens find my desktop pc though i can see it in the network from my laptop.

Top Student
gvlisnas
Posts: 5
Member Since: ‎01-17-2011
Message 8 of 14 (14,149 Views)

Re: Hp Officejet 4500 G510n-z cant connect to scan

I'm back with info that might help.

Apparently if i run the scannig software from hpiscnapp.exe i can scan with no problems.

So the problem seems to be with solution (?) center. When i press the scan picture button nothing happens. The splash screen with the scanner appears but it wont get me into the actual program which i guess is hpiscnapp.exe.

 

Furthermore the digital imaging icon in the taskbar doesnt open although it has a green tick on it that inticates that everything is ok.

 

Can someone tell me which services must be running in the task manager? And when i open the solution center which .dll or process tries to connect with the AIO? 

 

Student
ruth5195
Posts: 1
Member Since: ‎08-25-2011
Message 9 of 14 (11,360 Views)

Re: Hp Officejet 4500 G510n-z cant connect to scan



LPJ Honor Student
Honor Student
LPJ
Posts: 3
Member Since: ‎05-07-2011
Message 10 of 14 (11,048 Views)

Re: Hp Officejet 4500 G510n-z cant connect to scan

Has anyone solved this?  I'm having the same problem on Windows 7.  I can print to it, but am unable to find any options to scan.  Running hpiscnapp.exe didn't work either, because I have a wired printer/scanner attached to the desktop.

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