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vrodulfo
Posts: 2
Member Since: ‎01-25-2010
Message 1 of 7 (19,794 Views)

Hp Photosmart plus B209a-m wireless

I have a problem, I cannot setup wireless printing abilities on my laptop.

here are my steps

 

1. insert DVD

2. choose "add a device" ( printer already installed)

3. choose connection type "wireless network connection"

4. select found printer B209a-m and click next

5. detects printer but fails to set up

 

It does not connect.

 

Please help

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 7 (19,777 Views)

Re: Hp Photosmart plus B209a-m wireless

What operating system?

 

To what router is it connected?  Is it already connected successfully?

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Honor Student
vrodulfo
Posts: 2
Member Since: ‎01-25-2010
Message 3 of 7 (19,763 Views)

Re: Hp Photosmart plus B209a-m wireless

[ Edited ]

Laptop is Window 7

router finds printer but wont install wireless software

 

what you mean by connection successful

 

and i also called tech support. and the VNCd my computer and werent able to setup my computer either.

they said that the firewall was blocking it

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 4 of 7 (19,758 Views)

Re: Hp Photosmart plus B209a-m wireless

OK, disable your Windows firewall and your security system's firewall (what security system are you using?).

 

Also, tell me what kind of router, what kind of encryption (WEP, WPA, WPA2, none) and what kind of ISP you use.

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Honor Student
Just_a_Thought
Posts: 2
Member Since: ‎01-27-2010
Message 5 of 7 (19,740 Views)

Re: Hp Photosmart plus B209a-m wireless

I have reported the same problem. Have tried from two different systems:

Toshiba w/Windows 7 and hp Mini w/Window XP both using D-Link DIR-615 router just installed

Have Toshiba w/Windows 7 and DIR-615 at another site working fine with B09a wireless at installation.

when switching from USB attached to wireless, the hp module goes 100% busy

Security not yet activated on failing systems, firewall defaults in DIR-615

Using WPA2 for wireless in failing and working(?) different security keys.

Looks like router config is different - not sure what.

Honor Student
Just_a_Thought
Posts: 2
Member Since: ‎01-27-2010
Message 6 of 7 (19,739 Views)

Re: Hp Photosmart plus B209a-m wireless

Addition to my prior post.

The failing system is cable modem attached to DIR-615.

Working system is DSL attached to DIR-615. Two different service providers.

We have also swapped out the printer and second printer fails in same manner.

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Navbond007
Posts: 119
Member Since: ‎08-27-2009
Message 7 of 7 (19,694 Views)

Re: Hp Photosmart plus B209a-m wireless

[ Edited ]

Hi,

 

Have you tried running the HP Network diagnostic utility. I recommend run the tool and post the results please. There are some advanced features in the tool that would help you diagnose the issue. Here is the direct link for it

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=3777182

 

Thanks

Naveen K

HP Support Engineering Center

Click on BLACK STAR button to say thanks

 

 

(Although employed by HP, I'm trying to address the issues with my sole willingness and my employer does not bear any liability for my responses)

 

 

 

EDIT by Katie_H (4/1/11): Fixed broken link

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