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twickers
Posts: 5
Member Since: ‎10-20-2011
Message 1 of 14 (3,156 Views)

Hp photosmart b110 fails, status says error-printing.

1. HP Photosmart e-printer B110

2. Windows Vista

3. "Error-printing" in printer status

4. No changes have been made

 

Please help me!

 

When I try to print it fails and the status says error-printing. It also does not work when I e-mail the printer. Both printing from my laptop and by e-mail have worked previously. It now seems to be a bit random as to when it does or does not work, although I have noticed that it usually works just after I have turned my laptop on for a while and then stops working. I have run diagnostics on it (when it was definitely not working!) and it says that everything is tickety boo, which is really frustrating. I have been able to print a few things no problem at all, especially when I first installed the printer (the installation went perfectly well).

 

I admit that I am not that au fait with this sort of thing, so whilst I really appreciate any help, please can it be in a really plain and simple language! I would say imagine that you're talking to a child, but they would be able to fix this straight away!

 

Thank you in advance for any help, I am starting to go crazy, and almost wishing that I hadn't purchased a wireless! I am sure that it's me not understanding something - I really need it to work as I print a lot of documents.

 

Thanks again

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 2 of 14 (3,138 Views)

Re: Hp photosmart b110 fails, status says error-printing.

Hi twickers,

 

Sounds like the printer is loosing the wireless signal to the router.

How far is the printer from the wireless router?

Can you move the printer closer to the router to see if this continues to happen?

 

Below is the link to our Network Diagnostic Utility which also includes a link to the HP's Wireless Printing Center

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02037530&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...

I am an HP employee.

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Top Student
twickers
Posts: 5
Member Since: ‎10-20-2011
Message 3 of 14 (3,134 Views)

Re: Hp photosmart b110 fails, status says error-printing.

Thank you for your reply. I have run the network diagnostics and it says that the wireless network is fine. When I click "test print", it says "Test Print failed". I have also just checked the signal strength according to the screen on the printer and it shows 4 bars out of 5 for strength of signal.

 

Thanks

Provost
pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 4 of 14 (3,132 Views)

Re: Hp photosmart b110 fails, status says error-printing.

Hi twickers,

 

How far away is the router from the printer?

Do you have times when other devices on the wireless network loses connections?

I am an HP employee.

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Top Student
twickers
Posts: 5
Member Since: ‎10-20-2011
Message 5 of 14 (3,129 Views)

Re: Hp photosmart b110 fails, status says error-printing.

The router is downstairs, and there have never been any problems with other wireless devices. Could it have something to do with the firewall?

Provost
pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 6 of 14 (3,125 Views)

Re: Hp photosmart b110 fails, status says error-printing.

what firewall program are you currently using?

I am an HP employee.

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twickers
Posts: 5
Member Since: ‎10-20-2011
Message 7 of 14 (3,122 Views)

Re: Hp photosmart b110 fails, status says error-printing.

It's the Windows own firewall.

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 8 of 14 (3,120 Views)

Re: Hp photosmart b110 fails, status says error-printing.

[ Edited ]

Hi twickers,

 

I still have a feeling it has something to do with the distance from the router. If you have walls or metal objects between the printer and router this can cause intermittent connectivity issues. Would you consider moving the printer next to the router to verify if you still have the issue?

I am an HP employee.

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Top Student
twickers
Posts: 5
Member Since: ‎10-20-2011
Message 9 of 14 (3,113 Views)

Re: Hp photosmart b110 fails, status says error-printing.

I have just tried that and still no joy.

Provost
pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 10 of 14 (3,112 Views)

Re: Hp photosmart b110 fails, status says error-printing.

Hi twickers,

 

Ok, the only thing we haven't try yet is to uninstall the printer, and then reinstall it. You can download the latest software and drivers from the link below. Chose the correct model from the list.

 

HP Photosmart Wireless e-All-in-One Printer series - B110
» HP Photosmart Wireless e-All-in-One Printer - B110a
» HP Photosmart Wireless e-All-in-One Printer - B110b
» HP Photosmart Wireless e-All-in-One Printer - B110c
» HP Photosmart Wireless e-All-in-One Printer - B110d
» HP Photosmart Wireless e-All-in-One Printer - B110e
I am an HP employee.

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