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I am unable to scan using the hp office jet pro 8500 wireless all in one printer from an I-MAC (264 Views)
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esquared Student
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esquared
Posts: 1
Registered: ‎05-11-2012
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I am unable to scan using the hp office jet pro 8500 wireless all in one printer from an I-MAC

‎05-11-2012 06:20 PM

I have a new I-MAC OS Lion computer and an older HP Officejet Pro 8500 wireless all-in-one printer, scanner, fax, photo.  I cannot scan, though I can print and I can fax.  The error message says I must be connected to the network, and yet I am connected.  The only diagnostic tool available is for MS systems only.  Help???

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ShlomiL
Posts: 6,940
Registered: ‎01-03-2011
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Re: I am unable to scan using the hp office jet pro 8500 wireless all in one printer from an I-MAC

‎05-11-2012 10:24 PM

Hi,

Make sure to use any scan method available for Lion.

 

If you have the HP Scan application installed, be aware that the used software version is not intended for Lion.

 

Please follow the steps below to find what scan methods may be used on the OS:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01910186&lc=en&cc=us&dlc=en&product=3752459

 

If there is still any problem while trying to scan, also make sure to install the latest HP Printer Driver 2.9 by clicking the Apple icon and then Software Update.

 

Regards,

Shlomi

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