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04-26-2011 12:15 PM
For three years the P2015 worked "wireless"on my Lenovo T60p with microsoft XP. It ran through my wireless router and printed fine.
I just updates the software to MS 7 (32 bits, 2007) and the printer will not run off the router. I hooked the printer up directly by cord, downloaded the printer drivers off the MS 7 software and it worked fine while attached. The router works fine with MS 7 for the internet and the email on my computer and the two other computers (still MS XP) on the router.
I tried installing the 2015nd Laser Jet using the CD driver it came with originally and I come to a screen "searching for available printers" and there is nothing in the box below to choose from (blank screen). It goes though a "searching for available printers" routine and finally the message come up "No printers were found". This same thing occurs when I try downloading from the HP Web site drivers. I get the same screens and the same results.
What do I need to do? (I am a beginning level of computer knowledge)
Solved! Go to Solution.
04-26-2011 02:02 PM
Even though the software installer can not find your printer automatically, you can still install the printer if you know the IP address.
If you press and hold the "Go" button on the control panel for several seconds (until the lights begin flashing) the config page will print. On this page you can find the IP address of the printer that has been assigned by the router. During the software install, instead of having the installer automatically search for the printer, choose to manually enter the IP address. This should allow the software install to complete successfully.
04-26-2011 02:56 PM
Where is the control Panel? Do you mean the control panel? Is that the one I find when I push the start button? Where is the Go botton? What does it look like?
04-26-2011 03:00 PM
I'm referring to the control panel of the printer. There are 2 buttons on the top of the printer, one is the "Go" button and the other is the "Cancel" button. The Go button is the larger of the two.
04-26-2011 03:08 PM
Yes, the control panel is physically located on the top of the printer unit. It consists of 2 buttons and several LEDs.