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Installation big problem with Officejet 8500 (1094 Views)
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MBE Student
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MBE
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Registered: ‎03-30-2009
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Installation big problem with Officejet 8500

‎03-30-2009 09:30 AM

My problem is the following:

I have a LAN on which are connected 2 PC's with XP, 1 PC with Vista and one with Windows 2000. I want to install a printer on the router using TCP/IP and cable.

The installation of the Officejet 8500 was without problem on the XT machines.

It went well on the Vista machine. Then it lost the printer. I had to go back to the pre-installation stage and do it again. Now it seems OK.

The problem is on Windows 2000. The installation process goes up to the point where the printer is found and the IP address and printer ID correct.

Then the sofware tries to configure the printer and it fails (the printer configuration has failed). I have tried again a lot of time without success.

The only way out is to proceed with installation and try to establish the connection to the printer later. I tried it also, without success.

 

The contacted HP support seems to be lost with the problem.

 

Can somebody help me?

 

Many thanks,

 

 

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