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04-04-2009 11:52 PM
Installed new motherboard, processor Phenom II X4, memory into system. I installed:
Win XP Pro SP3
Windows Firewall disabled; no third party AV, firewall software (brand new OS install)
Connecting to Dlink Gigabyte switch DCS-2208
Printer Officejet Pro 7780
Printer Software Version: Full and Basic 8.0.2
Static IP address set on printer.
During install after select to install a wired connection, the software discovers my printer. After selecting next button it fails when installing to software with a big red "X"
In the installation error log: CSLPInterface:: InstallDevice caught in exception, Exception from Service 0x8007000D
Run: Driver UI Plug-In exits returning 50
10-29-2009 11:16 AM
I'm curious if you ever got this resolved. I'm having the same problem with a Photosmart C5180.
It all started because I couldn't scan, so after resetting everything (laptop, printer, switch, router) and it still not working- I decided I'd just reinstall the software. I decided to download the latest software from hp's site, uninstalled the old software and installed the new software. I select Network Printer, it finds the printer and then proceeds to install the device - where after 70 percent or so, it fails out providing me the error:
Now Launching=X:\hpzdui01.exe -1 XXX -f X:\FIVins??.DAT
CSLPInterface::InstallDevice caught in exception, Exception from Service 0xE0000228
RUN: Driver UI Plug-In exits returning 50
Which is similiar to yours, the only exception of course being the Service ID.
I've run a L3 and L4 uninstall but still get the same problem. I've deleted all TCP printer ports since the uninstall didn't delete them, thinking that may be the problem and it wasn't. I searched for the Service number it lists above in the registry and didn't find it. Tried installing by right clicking on the exe and selecting Run As Administrator. None of these fixed the problem.
I've been chatting with HP support online (3 times) and have done the following:
- L3 Uninstall
- Set firewall exceptions for both inbound and outbound
- disabled firewall
- disabled antivirus
- powered off printer
- unplugged network & power supply
- pressed the power button on the printer for 30 seconds to deplete the stored power in the capacitors
- powered the thing back on
- Verified network connectivity by going to the printer web page
- Uninstalled using Windows Install Cleanup utility
- L4 uninstall
- Turned off my wireless connection on the laptop, plugeed into wired connection
- Finally was told it was a problem with my laptop and politely asked if there was anything else they could help me with.
I believe its a problem with their software since my laptop shows no other signs of issue and the printer works on another laptop running Vista Home Premium (just like mine) with no issue. I was printing ok before the issue but for some reason had an issue with scanning leading to this problem.
Kind of makes me want to go out and buy a multi-function from a different manufacturer.
What a waste of time!
If you've been able to resolve your issue, please let me know what you did. If anyone has any ideas, I'd be appreciative if you could let me give me some idea as to what to try next.