Issue with the re-install of my HP Officejet Pro 8500 All In One Printer Software (99 Views)
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Student
jdferrara
Posts: 1
Member Since: ‎04-05-2014
Message 1 of 2 (99 Views)

Issue with the re-install of my HP Officejet Pro 8500 All In One Printer Software

[ Edited ]

Today, I uninstalled and then reinstalled my all in one HP Officejet Pro 8500 printer software.  My issue is as follows:

 

1. I configured the wireless information on my printer and it worked perfectly; however, my laptop (Dell XPS M1330) does not recognize the printer's configuration.  I have uninstalled and then reinstalled the all in one printer software several times and the laptop will not recognize the wireless printer and allow a connection to it.  I have also attempted the same process with my USB cable and the laptop does not recognize that the cable is connected to the printer.  

 

I need to get this software properly installed so that I am able to print, scan and fax.  Right now, I am unable to do any of it. 

 

Regards - 

 

Judith [removed personally identifiable information]

HP Support Agent
Jamieson
Posts: 2,478
Member Since: ‎03-11-2014
Message 2 of 2 (56 Views)

Re: Issue with the re-install of my HP Officejet Pro 8500 All In One Printer Software

Hello Judith, and welcome to the HP Forums, I hope you enjoy your experience!

 

I see you are having issues trying to reinstall your printer software.  I would like to assist with that. 

 

I would suggest following the steps laid out in this document on Wireless printing center Troubleshooting Issues.

 

If those steps do not work, I would suggest and completely removing the printer software. In case you run into any issues uninstalling, I am including a link on Uninstalling the Printer Software.

 

Once it is uninstalled, I would recommend setting your computer into clean boot mode within the Microsoft configuration settings. I am also including a document on How to perform a clean boot in Windows.

 

Once the computer is in clean boot mode, then I would suggest reinstalling the software using the HP Officejet Pro Full Feature Software and Driver.

 

Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!

 

Jamieson
I work on behalf of HP



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