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02-03-2010 01:06 PM
I have a huge problem with a failry new L7780 all in one. I has stopped printing from my laptop. I recently upgraded to Windows 7 with a clean install from Vista....ergo I formated the disk and then reinstalled Windows 7 . And, now every time I print I get the following message "the job has failed due to an error on the printing system"
The printer is selected as default.
The printer does connect through wireless onto my network , and does appear on my PC as connected. However, once I press print after a few seconds it seems to disappear.
I have not altered any network settings and MAC address is off on my router. It was working fine on 2 Home pc's running XP, worked great with Vista. And its only this one Laptop with Windows 7 that can't print to it for some reason.
However, sometimes when I have shutdown...all of a sudden it prints out what I asked it to 30 minutes ago.
I have tried installed and re-installing drivers.
I have tried forced start ups .
Switching it off at the mains.
Resetting the network adpater.
I can only think at this stage there is a compatibility issue with Windows 7.
Any clues? Any help anyone can offer.
Solved! Go to Solution.
02-03-2010 02:16 PM
From where did you install the HP software/drivers for your printer after installing Win 7?
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I am employed by HP
03-25-2011 12:57 PM
If this sounds like your issue:
After installing the product on a network, you turn the computer off, and then on, and the product loses functionality. The product no longer prints and the product icon disappears from the Devices and Printers menu in Windows 7 (64-bit).
Try this fix:
I am a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.