Question
Reply
 
Student
Shendaf
Posts: 1
Member Since: ‎12-20-2013
Message 1 of 2 (585 Views)

My HP Photosmart 5520 is offline. how do I get it back online so I can print?

My HP Photosmart 5520 is offline. how do I get it back online so I can print?

HP Support Agent
Gemini02
Posts: 6,543
Member Since: ‎09-03-2013
Message 2 of 2 (539 Views)

Re: My HP Photosmart 5520 is offline. how do I get it back online so I can print?

Hi Shendaf

 

I understand the printer is offline and won't print anything.

 

Try and print a hardware self test on the printer to find out if it is a hardware or
software issue. Click Here.

 

I have provided a document to resolve this issue. Download and run the Print and Scan Doctor.

 

Please provide the following information so I can assist you better.

What operating system are you using?
Here is a document to check your operating system for Windows or Mac.

How is the printer connected? (USB/ethernet/wireless)

 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Gemini02
I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation