My printer (HP Officejet 4620) won't print wirelessly (2164 Views)
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Honor Student
russ1020
Posts: 3
Registered: ‎02-04-2013
Message 1 of 4 (2,164 Views)

My printer (HP Officejet 4620) won't print wirelessly

My printer (HP Officejet 4620) won't print wirelessly.  It just prints symbols or black bars.  The printer prints about 1 in 4 pages correctly.  The other pages are just random symbols and large black lines.  So far this printer has just been a waste of ink and paper.  Is there a way to fix the issue?

Distinguished Professor
sabretooth04
Posts: 3,843
Registered: ‎07-30-2012
Message 2 of 4 (2,155 Views)

Re: My printer (HP Officejet 4620) won't print wirelessly

Download and install the full featured software and drivers from the HP web site.  Now try.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?lang=en&cc=us&taskId=135&prodTypeId...

Say thanks by clicking the Kudos Thumbs Up in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I used to work for HP, but now I'm retired.
Student
lane4662
Posts: 1
Registered: ‎05-26-2013
Message 3 of 4 (1,733 Views)

Re: My printer (HP Officejet 4620) won't print wirelessly

Help, my officejet 4620 wireless printer won't print.

Regents Professor
jason_h
Posts: 3,962
Registered: ‎10-09-2012
Message 4 of 4 (1,697 Views)

Re: My printer (HP Officejet 4620) won't print wirelessly

Hey lane4662,

 

I see you are having an issue with your Officejet 4620 and are unable to print wirelessly.  Have you test the printer to make sure the hardware is capable of printing?

 

To do this:

  • Unplug the printer while turned on
  • Unplug the other end of the power cord from the direct wall outlet
  • Wait 30 seconds to power drain the unit
  • Plug the printer back in for power to the direct wall outlet
  • Perform a Copy with the Officejet 4620 after it powers back up
  • Was the Copy successful and of acceptable print quality?

If so, then the hardware of the printer is working.  You are trying to use the unit wirelessly correct?

 

Have you checked to make sure the printer is still connected to the network? 

 

Follow these steps to print a test page.
  1. Load plain white U.S. letter or A4 size paper in the tray.
  2. On the HP printer control panel, press the Setup button ( ).
  3. Press the button ( ) next to the Down Arrow ( ) until Reports displays next to OK , and then press the button next to OK .
  4. Press the button next to the Down Arrow ( ) until Network Configuration Page displays next to OK , and then press the button next to OK again. The configuration page prints.
     
Figure 1: Example of a configuration page
Image: Example of a configuration page.
 
Have you tried running the HP Print and Scan Doctor?  This is able to fix many printing and scanning issues with HP printers.  To access the HP PSDR click here.
 
Let me know how these steps go,
Jason
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