My printer cannot connect to wireless network (SSID cannot be found)

[arracellice]

Hi,

I have a HP Deskjet 2540 printer which is set up to print using USB cable, and i have no problem of printing through it. I have just bought a router (D-link DWR116) and i am trying to set up the wireless connection from the router to my printer. When i use the printer setup & software and select the "convert a USB connected printer to wireless" option, i can either choose to enter the setting manually or for the printer to access the router automatically. Both of these will come up with the same problem where the program finds my router SSID name successfully but then cannot connect to it as the SSID could not be found.

This is the error message it comes up with:

Issue: The network name (SSID) you entered manually could not be found.
Solution: Check that your wireless router is powered on. When manually entering your network name (SSID), make sure you enter it exactly including upper and lower case letters and any spaces.
============================================================================================

Which makes no sense because it came up with the SSID earlier and i just chose what from the options of wireless network available. I have tried to enter the SSID manually, but after entering the password for the router, the same error message pops up.

Please help.

Thanks

[Rainbow7000]

Hello there @arracellice 

Welcome to the HP Forums!

I read about the issues you're facing when trying to connect your printer to your "new" network with your new router. I have three suggestions for you, and please let me know the results when you are done.

• Try power cycling the network devices:

Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer, and run the set up again.

• From your PC, perform a Clean Boot, which will turn off the start up programs just in case there is something blocking the installation. Try the USB to wireless set up again.

• Check your router settings to match these recommended settings:

1. Network name and password to have no spaces or punctuation.

2. If using WPA2 security, switch to WPA personal.
3. Dual broadcast Wireless b/g/n (printer may only connect to g).
4. Mac filter needs to be turned off.
5. Firewall settings need to be at there default settings, or set to a lower security.
6. Multicasting "on".
7. Following ports need to be un-blocked:
Incoming (UDP) ports : 137, 138, 161, 427
Outgoing (TCP) ports : 137, 139, 427, 9100, 9220, 9500

[arracellice · Accepted solution]

I actually solved the problem. Something about the wifi light on the printer. It can't be blinking, i dont know what the blinking blue light on the wofo of the printer means, but i dont think it means the wifi is on.