10-23-2012 10:14 PM
I just hooked up my HP Photosmart 7520 printer wirelessly and now when I open the printer in my Mac I see the device but when I tabe on it and it searches for the printers info it comes back with no information and a message of "printer offline." I am unable to print anything and the troubleshooting documents online are giving me the run around. Help!!!
10-24-2012 02:04 AM
Please use the following tips/instructions to fix:
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
10-24-2012 05:09 AM
I did that prior to posting but when it told me to go into my printer settings and bring up the print que and it does not see the printer info it says to close the troubleshooting and look for a document about network connectivity. That is why I said it gives me the run around because when i found that document it told me to go to the same troubleshooting document so I am stuck.
02-16-2013 05:19 PM
HP Photosmart 7520 with wireless connection to a macbook pro; I think installation is OK, but cannot get printer to turn on nor print. Thanks for advice.
02-18-2013 10:35 AM
Hi there qnmthr,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
If you are having problems with just the offline error like mentioned by others above you can try:
02-18-2015 08:44 AM
There is no document at this link and I am having issues with my 7520 showing as offline from my MAC and my iPhones.