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Honor Student
gdjcmo
Posts: 3
Member Since: ‎02-19-2010
Message 1 of 5 (9,429 Views)

My printer says "printer offline" on my HP Photosmart 7520 and I cannot print. I have a Mac 10.6

I just hooked up my HP Photosmart 7520 printer wirelessly and now when I open the printer in my Mac I see the device but  when I tabe on it and it searches for the printers info it comes back with no information and a message of "printer offline." I am unable to print anything and the troubleshooting documents online are giving me the run around. Help!!!

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banhien
Posts: 34,165
Member Since: ‎01-29-2009
Message 2 of 5 (9,424 Views)

Re: My printer says "printer offline" on my HP Photosmart 7520 and I cannot print. I have

 Hi,

Please use the following tips/instructions to fix:

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02221706&cc=us&lc=en&dlc=en

Good luck.

BH
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Honor Student
gdjcmo
Posts: 3
Member Since: ‎02-19-2010
Message 3 of 5 (9,421 Views)

Re: My printer says "printer offline" on my HP Photosmart 7520 and I cannot print. I have

I did that prior to posting but when it told me to go into my printer settings and bring up the print que and it does not see the printer info it says to close the troubleshooting and look for a document about network connectivity.  That is why I said it gives me the run around because when i found that document it told me to go to the same troubleshooting document so I am stuck. 

Student
qnmthr
Posts: 1
Member Since: ‎02-16-2013
Message 4 of 5 (9,117 Views)

Re: My printer says "printer offline" on my HP Photosmart 7520 and I cannot print. I have

HP Photosmart 7520 with wireless connection to a macbook pro;  I think installation is OK, but cannot get printer to turn on nor print.  Thanks for advice.

Distinguished Professor
-JohnB-
Posts: 5,287
Member Since: ‎11-22-2011
Message 5 of 5 (9,090 Views)

Re: My printer says "printer offline" on my HP Photosmart 7520 and I cannot print. I have a Mac 10.6

Hi there qnmthr,

This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01321436&tmp_task=solveCategory&cc=us&dlc=en&la...

 

If you are having problems with just the offline error like mentioned by others above you can try:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02221706&cc=us&dlc=en&lc=en

Best of Luck!

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
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