My useless C6180 Wireless All-in-One Photosmart Printer---Offline Status

[bkneipher]

Thanks for the reply.

1) the router never loses power/gets turned off. even if that was the issue there are plenty of other devices (non-vista) that i have that connect to this router that don't have this problem

2) does HP recognize that this is an issue with vista? if so, why hasnt a patch been developed?

[johnnhoj]

I have same problem with c5180. I'm using 64k vista.  Are you using 64K vista?  I agree that HP needs to get on this already.

[dave2010]

JDKiransagar

You seem to have a fairly comprehensive  list of things to do. My issue concerns a 4580 printer, which I think is very similar.

Until yesterday I had major problems with my local network, but I thought I'd got those fixed now.

My problem, up to then, was that I had two routers on the network - with IPs 192.168.0.1 and 192.168.1.1.

Smart eyed readers will realise that these are on different subnets if the subnet mask is 255.255.255.0 on each.

I tried too make subnetting work - but gave up on that eventually.

I resolved that by carefully amending the addresses, so both are now on 192.168.0.x.

Once I fixed these issues I confidently expected my printer at 192.168.0.6 to work. It only works from one machine on my network.

The crazy thing is that the printer appears in the Client list on the router which serves out the IP addresses (I fixed it as Static), yet

I can't ping the router. I've  tried pinging, port-scanning whatever, and nothing gets through from any machines except one.

The computer in the same room as the printer has a link via cable to a local router, which is connected by wireless to the printer.

From that room I can put 192.168.0.6 into a browser window, and the printer responds with a status report. I can also print.

I'm not quite sure if I can print from other computers situated in that room and connected by wireless.

This printer is driving me crazy - and I don't think I had a big start over everyone else.

I can see how firewalls could get in the way, but surely the web browser would work, and pinging the IP address should work.

If you're wondering about the two routers, they are connected by a HomePlug link which functions as an Ethernet bridge.

[Wi-Fi-Guy]

How are your two routers connected to each other? Are the DHCP servers in both routers enabled?   

Also, are both routers wireless?

I also have multiple wireless-routers in my home network (at the moment I have three running).  I normally have my upstream wireless-router (the connected to my cable modem) serving DHCP address to all network clients.  I've configured my my two downstream wireless-routers to be simple access-points by turning off their DHCP servers.  Most importantly, the cabling is from LAN port (upstream wireless-router) to LAN port (downstream wireless-router).  In this configuration, my two downstream wireless-routers act as simple bridges and I can see any network device without regard to which of my three wireless networks it's connected to.

In the past, I used to double natted, that is DHCP servers running on each wireless-router with the cabling going from LAN port (upstream wireless-router) to WAN port (downstream router).  One advantage of this setup is that I could isolated network devices connected to my upstream router from network devices connected to my downstream router.  This isolation was also a disadvantage as well since not all printers were visible from all computers on my network.

[Darrin]

I have the same problem with my C6180. I tried many times to fix it but failed every time. Could not find tech support. Very disappointed.

I could not find these fiels:

Open the C:\windows\system32 directory and then locate the following files:

• hpzwiz01.exe
• hpznui01.exe