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12-04-2008 09:06 PM
I have a L7650 all in one printer that I have attached to my network. I can put in the network address (192.168.10.127) and get to the printer control and information. However when I try to install it as a wired the installation program cannot connect to the printer.
I do have a fire wall running but it has not asked for access. I did go in and give all the HP programs access. But no matter what I do it will not fond the printer.
My computer is running windows XP.
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02-05-2009 01:12 PM
make sure you stop all the firewall and anti virus program of your computer.
you can stop it by going to the services.
click start and click run.
look for your anti virus program in the list and click on it.
in the upper left side. click stop.
do the same on the other anti virus program.
scroll down and look for your windows firewall and stop it.
try to install it again.
keep me informed please..
02-10-2009 12:13 PM
I still have problems. HP needs to send a fix for their software. It is lousy...I'm still having issues with the scanner utility via the network. No one really knows how to fix it. I can print fine but cannot scan via the network. I sure hope someone from HP is reading this stuff because everyone has problems with HPs network software...especially those who are running XP. HP employees on the help line are clueless because they are not programmers.
It doesn't matter if you designate a special port, uninstall and reinstall. If you are having problems, the solution is never available. Also, the hpqtra08.exe needs to be ended before the computer will shut down properly. What's up with that? The Digital Imaging monitor seems to be in constant loop looking for the printer for some stupid reason. Doesn't anyone know what is going on here? Doesn't anyone from HP know anything???
02-11-2009 10:06 AM
Looks like the installation was not complete, or had some issues. If u still have the installation disc, try the following:
Insert the disc, and stop it from auto play,
Open the contents of the disc, and choose "util" folder,
Choose "ccc" under util and double clisk on uninstall_l2 and after it is complete, choose uninstall_l3.
once the uninstallation is complete, restart the computer and try installing again.
once the installation is complete, go to services.msc and stop and disable HP CUE DEVICE DISCOVERY.
try this and lets see what happens.
this should fix the issue.
try NOT to disable the firewall during installation, coz the firewall needs to know the HP exe files.
if u get any errors, make a note of it and post it.
02-11-2009 10:09 PM
The big problem with the uninstall process is that it doesn't totally uninstall. You have to manually go through the registry and remove every last trace of the HP software and then restart the computer. If anything is left on the computer, the software will not install properly (as if it ever installed properly to begin with).
So, really, I've never had this kind of trouble with printer software. This is just nuts. Hello, HP programers, are you reading this???
02-17-2009 05:50 AM
Having been there myself, I sympathize with your plight.
First, are you using the 8.03 software (or any release greater than 8.02) because it is possible that the problem is fixed in this release?
Otherwise, if it is the first installation of this type of printer on this computer, find a way to install the printer driver:
- You should be able to install the HP package by selecting a local USB port and saying you want to install the actual printer later. If this doesn’t work…
- You may have to connect the printer temporarily by USB and then install everything; afterwards, disconnect the printer and follow these instructions to a create a new network connection.
- If neither of the above are possible or desirable, there will be a way to do a driver install from the command line if you download the right ‘basic’ driver set from HP; this does not install the printer but it does mean you can later install a printer.
Now create a port for the printer: go to Printer (usually Start / Printers and Faxes). Select ‘Add a printer’, choose ‘Local printer’ and uncheck ‘Automatically detect and install…’, now choose ‘Create a new port’, select ‘Standard TCP/IP Port’ (not ‘HP Standard…’), enter the IP address and an appropriate name, now continue to select the correct printer type and install.
02-17-2009 12:46 PM
Sorry, your method does not work. For one, these are supposed to be network printers that can be access anywhere in the house or office via a common network hub. Second, the software clashes with the windows software in setting up network printers. Don't as why they just do.
All that said, I did not know there was an 8.03 release. I'll check that out. Maybe that will fix things. Secondly, the software works great on our Vista Machine using the same processor and ram. So, not sure.
Please keep the ideas coming for the solution. I'm sorry to have hi-jacked this thread from the orininal author. We are persuing the same goal here though.
I'll check the new release and see if that works. Thanks Gogoud for your input. I've never seen printer software clash with Windows XP like this.
02-17-2009 01:08 PM
02-17-2009 01:53 PM
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