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Helpplzannoyed
Posts: 17
Member Since: ‎04-17-2012
Message 1 of 33 (1,812 Views)

New router! Can't print wireless help!!!

I just yesterday installed a new router, a tenda, and my Internet works fine, but now my hp photosmart c4780 won't print! I need to print wirelessly Plz help!!!
Tutor
Helpplzannoyed
Posts: 17
Member Since: ‎04-17-2012
Message 2 of 33 (1,808 Views)

Re: New router! Can't print wireless help!!!

It doesn't show up in my printers and faxes either.
Distinguished Professor
jabzi
Posts: 2,645
Member Since: ‎04-11-2012
Message 3 of 33 (1,804 Views)

Re: New router! Can't print wireless help!!!

Hello,

 

Please follow the below steps that should resolve the issue .

On the printer ..

  1. Press the SCAN button,
  2. Press Wireless Menu.
  3. Press Restore Network Defaults.


Power off the printer , wait for 30 secs and then power ON.
Ensure the wireless light (blue colored ) is glowing.

Download the printer software using the below link and follow the instructions.
C4700 software

 

 

Regards,
Jabzi

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Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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Helpplzannoyed
Posts: 17
Member Since: ‎04-17-2012
Message 4 of 33 (1,799 Views)

Re: New router! Can't print wireless help!!!

When I pushed restore network defaults the wifi was disabled it said am I supposed to turn it back on before powering off?
Distinguished Professor
jabzi
Posts: 2,645
Member Since: ‎04-11-2012
Message 5 of 33 (1,797 Views)

Re: New router! Can't print wireless help!!!

Hello,

 

yes, to do so..

 

on the printer control panel..

 

Press the SCAN button,
Press Wireless Menu.

Press Disable Wireless = Off. or touch on Enable Wireless .

 

Regards,
Jabzi

Help the community by marking this post .
Was your question answered? Mark it as an Accepted Solution!
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Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Tutor
Helpplzannoyed
Posts: 17
Member Since: ‎04-17-2012
Message 6 of 33 (1,794 Views)

Re: New router! Can't print wireless help!!!

I'm sorry I'm still not Getting it. I'm supposed to turn the wifi back on before powering the printer off?
Distinguished Professor
jabzi
Posts: 2,645
Member Since: ‎04-11-2012
Message 7 of 33 (1,790 Views)

Re: New router! Can't print wireless help!!!

Hello,
Yes. turn the wifi back on before powering the printer off .
Regards,
Jabzi

Help the community by marking this post .
Was your question answered? Mark it as an Accepted Solution!
See a great post? Give it a Kudos!

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Tutor
Helpplzannoyed
Posts: 17
Member Since: ‎04-17-2012
Message 8 of 33 (1,789 Views)

Re: New router! Can't print wireless help!!!

Do I need to unplug printer? Thank u for ur help so far.
Distinguished Professor
jabzi
Posts: 2,645
Member Since: ‎04-11-2012
Message 9 of 33 (1,786 Views)

Re: New router! Can't print wireless help!!!

Yes,
Please unplug , wait for 30 seconds and the plug it back.

Regards,
Jabzi
Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Tutor
Helpplzannoyed
Posts: 17
Member Since: ‎04-17-2012
Message 10 of 33 (1,784 Views)

Re: New router! Can't print wireless help!!!

Ok and do I need to plug the USB into the printer?
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