New router! Can't print wireless help!!! (1394 Views)
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Top Student
Helpplzannoyed
Posts: 17
Registered: ‎04-17-2012
Message 1 of 33 (1,394 Views)

New router! Can't print wireless help!!!

I just yesterday installed a new router, a tenda, and my Internet works fine, but now my hp photosmart c4780 won't print! I need to print wirelessly Plz help!!!
Top Student
Helpplzannoyed
Posts: 17
Registered: ‎04-17-2012
Message 2 of 33 (1,390 Views)

Re: New router! Can't print wireless help!!!

It doesn't show up in my printers and faxes either.
Professor
jabzi
Posts: 1,958
Registered: ‎04-11-2012
Message 3 of 33 (1,386 Views)

Re: New router! Can't print wireless help!!!

Hello,

 

Please follow the below steps that should resolve the issue .

On the printer ..

  1. Press the SCAN button,
  2. Press Wireless Menu.
  3. Press Restore Network Defaults.


Power off the printer , wait for 30 secs and then power ON.
Ensure the wireless light (blue colored ) is glowing.

Download the printer software using the below link and follow the instructions.
C4700 software

 

 

Regards,
Jabzi

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Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Top Student
Helpplzannoyed
Posts: 17
Registered: ‎04-17-2012
Message 4 of 33 (1,381 Views)

Re: New router! Can't print wireless help!!!

When I pushed restore network defaults the wifi was disabled it said am I supposed to turn it back on before powering off?
Professor
jabzi
Posts: 1,958
Registered: ‎04-11-2012
Message 5 of 33 (1,379 Views)

Re: New router! Can't print wireless help!!!

Hello,

 

yes, to do so..

 

on the printer control panel..

 

Press the SCAN button,
Press Wireless Menu.

Press Disable Wireless = Off. or touch on Enable Wireless .

 

Regards,
Jabzi

Help the community by marking this post .
Was your question answered? Mark it as an Accepted Solution!
See a great post? Give it a Kudos!

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the white star under my name.


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Top Student
Helpplzannoyed
Posts: 17
Registered: ‎04-17-2012
Message 6 of 33 (1,376 Views)

Re: New router! Can't print wireless help!!!

I'm sorry I'm still not Getting it. I'm supposed to turn the wifi back on before powering the printer off?
Professor
jabzi
Posts: 1,958
Registered: ‎04-11-2012
Message 7 of 33 (1,372 Views)

Re: New router! Can't print wireless help!!!

Hello,
Yes. turn the wifi back on before powering the printer off .
Regards,
Jabzi

Help the community by marking this post .
Was your question answered? Mark it as an Accepted Solution!
See a great post? Give it a Kudos!

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the white star under my name.


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Top Student
Helpplzannoyed
Posts: 17
Registered: ‎04-17-2012
Message 8 of 33 (1,371 Views)

Re: New router! Can't print wireless help!!!

Do I need to unplug printer? Thank u for ur help so far.
Professor
jabzi
Posts: 1,958
Registered: ‎04-11-2012
Message 9 of 33 (1,368 Views)

Re: New router! Can't print wireless help!!!

Yes,
Please unplug , wait for 30 seconds and the plug it back.

Regards,
Jabzi
Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the white star under my name.


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Top Student
Helpplzannoyed
Posts: 17
Registered: ‎04-17-2012
Message 10 of 33 (1,366 Views)

Re: New router! Can't print wireless help!!!

Ok and do I need to plug the USB into the printer?
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