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ATOL
Posts: 8
Member Since: ‎04-23-2013
Message 1 of 13 (392 Views)

Office jet 4500 wireless cannot print from Internet Explorer 9

Since I installed IE9 I can no longer print webpages and I get an errormessage when I try to, whereas printing in MS Office works just fine.

My OJ 4500 Wireless is installed on a Windows 7 (64 bit) machine.

 

I tried solving the problem by downloading and installing the latest full version driver, but the problem persists.

 

Who can help me?

Tutor
ATOL
Posts: 8
Member Since: ‎04-23-2013
Message 2 of 13 (373 Views)

Re: Office jet 4500 wireless cannot print from Internet Explorer 9

Anyone?
Regents Professor
garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 3 of 13 (369 Views)

Re: Office jet 4500 wireless cannot print from Internet Explorer 9

Hi ATOL,

 

I see that you're having trouble printing from the internet.  It looks like you have tried reinstalling the printer drivers with no luck.  I would try using an alternate driver.  I am linking you to a post that will assist below.  

 

Have you tried printing from Google Chrome?

 

Alternate Driver

 

Let me know how it goes.

Tutor
ATOL
Posts: 8
Member Since: ‎04-23-2013
Message 4 of 13 (368 Views)

Re: Office jet 4500 wireless cannot print from Internet Explorer 9

Hi Gary,

 

Thnx for your re.

 

No I have not tried printing from Chrome.

 

I have tried to install the alternate driver by following the instructions, but didn't succeed as there's no "Advanced tab" in the properties of my printer and I cannot find a list of manufacturers to choose from.

 

gr's

Arno

Regents Professor
garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 5 of 13 (363 Views)

Re: Office jet 4500 wireless cannot print from Internet Explorer 9

Hi ATOL,

 

Try using Google Chrome and see if you get an error message.  

 

 

Google Chrome download.

 

Let me know how it goes.

 

 

Tutor
ATOL
Posts: 8
Member Since: ‎04-23-2013
Message 6 of 13 (361 Views)

Re: Office jet 4500 wireless cannot print from Internet Explorer 9

Hi Gary,

 

Yes, printing from Chrome works OK.

But I prefer working with IE and there the problem still persists...

 

gr's

Arno

Regents Professor
garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 7 of 13 (356 Views)

Re: Office jet 4500 wireless cannot print from Internet Explorer 9

[ Edited ]

Hi ATOl,

 

Good glad it worked from Chrome.  Let's go through the steps of setting up an alternate driver.  I am including a screen shot on where the advanced tab should be.  

 

To get to this point you must go to devices and printers and right click on your printer and select printer properties.

 

alternate driver.PNG

 

 

 

Let me know how it goes.

Tutor
ATOL
Posts: 8
Member Since: ‎04-23-2013
Message 8 of 13 (342 Views)

Re: Office jet 4500 wireless cannot print from Internet Explorer 9

Hi Gary,

 

Where your pic shows 7 tabs, the properties of my printer only shows 3 and none of them anything near 'Advanced"...

 

gr's

Arno

Regents Professor
garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 9 of 13 (335 Views)

Re: Office jet 4500 wireless cannot print from Internet Explorer 9

Hi ATOL,

 

It sounds like you might be selecting properties instead of  "printer properties".

 

 Double check and make sure that  you're selecting "printer properties" from the list.

 

Tutor
ATOL
Posts: 8
Member Since: ‎04-23-2013
Message 10 of 13 (326 Views)

Re: Office jet 4500 wireless cannot print from Internet Explorer 9

Hi Gary,

 

You were ever so right; I clicked Properties...:smileyembarrassed:

When I clicked Printer properties I was able to select and install HP Deskjet 450 as an alternate driver, but the problem remains... so I'm afraid this doesn't work either.

 

gr's

Arno

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