This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Re: OfficeJet 6500 E709n Wireless Loss of Connectivity (349 Views)
Reply
Honor Student
genotype
Posts: 4
Registered: ‎01-19-2011
Message 1 of 7 (461 Views)

OfficeJet 6500 E709n Wireless Loss of Connectivity

OfficeJet 6500 E709n connected wirelessly w/ static ip of 192.168.1.50

 

My Win7 PC connected w/ wired ethernet directly to the router always can see the connection

 

My Win7 laptop connected wirelessly constantly looses the connection and shows that the printer is off line.

 

I have run the scrubber and reinstalled multiple times, as well as installing the networking patch.

 

I ran the HP Network Utility and low and behold, the printer all of a sudden shows connected.

 

I need a solution that does not require running the HP Network Utility everytime I need to print from my laptop.

 

Please help.  Let me know if you need any additional information.

Please use plain text.
Provost
PrintDoc
Posts: 18,866
Registered: ‎08-19-2009
Message 2 of 7 (422 Views)

Re: OfficeJet 6500 E709n Wireless Loss of Connectivity

Is the IP outside the DHCP range?  If not, move it outside the range.  Need help?  Just holler!

________________________________________________________
Say "Thanks" by clicking the Kudos star in the post that helped you.

I am employed by HP
Please use plain text.
Honor Student
genotype
Posts: 4
Registered: ‎01-19-2011
Message 3 of 7 (398 Views)

Re: OfficeJet 6500 E709n Wireless Loss of Connectivity

it is outside the range

Please use plain text.
Provost
PrintDoc
Posts: 18,866
Registered: ‎08-19-2009
Message 4 of 7 (392 Views)

Re: OfficeJet 6500 E709n Wireless Loss of Connectivity

I suspect your router.  Tell me about your network - router brand/model, encryption type (WEP, WPA, etc) and ISP type (DSL, Cable, etc).

 

Also, have you disabled your security system's firewall in the wireless-connected PC?

________________________________________________________
Say "Thanks" by clicking the Kudos star in the post that helped you.

I am employed by HP
Please use plain text.
Honor Student
genotype
Posts: 4
Registered: ‎01-19-2011
Message 5 of 7 (386 Views)

Re: OfficeJet 6500 E709n Wireless Loss of Connectivity

Thank you for your help.


ZyXEL x550N

WPA2

Cable

Turning off Win Firewall on the Laptop doesn't make a difference

Please use plain text.
Provost
PrintDoc
Posts: 18,866
Registered: ‎08-19-2009
Message 6 of 7 (378 Views)

Re: OfficeJet 6500 E709n Wireless Loss of Connectivity

I noticed that there is an update that addresses this issue for Win7 64b-bit here.

________________________________________________________
Say "Thanks" by clicking the Kudos star in the post that helped you.

I am employed by HP
Please use plain text.
Honor Student
genotype
Posts: 4
Registered: ‎01-19-2011
Message 7 of 7 (349 Views)

Re: OfficeJet 6500 E709n Wireless Loss of Connectivity

Most inane device ever.  After removing everything, reinstalling everything, and then running the patch you selected, the device stayed connected for a few weeks.  Tonight, tried printing again, but it is showing it off-line.  Connects fine w/ my wired desktop PC, but when I try to Launch/Show HP Resolution Center, it gives me the error,

 

"HP Solution Center cannot run because your device installation is not complete.

 

Please plug in the USB cable or re-run the setup program from the installation CD for a network installation.

 

If this does not complete the installation, or you do not have the CD, access the HP help files by clicking the Start menu."

 

Not the first time receiving this error.  I can ping it's IP, but I cannot web browse to it.

 

Pretty sure this is my last HP printer...

 

 

Please use plain text.