05-30-2012 04:15 PM
I am running the OfficeJet 6500 E710 n-z and using the wireless feature. Currently using Windows 7. Until getting a new internet service, which meant a new router I had no issues. Now it prints randomly and the scanner no longer can see the printer on my laptop (also an HP). The router is through the Phone Co (Centurylink) and it's called a Q1000. I've gone through most of the processes to try and fix this issue w/o success. It wouldn't even let me uninstall the program so I tried to repair it...no longer sure where the problem lies. Suggestions??????
05-30-2012 05:30 PM
Yeah ISP-issued routers are, well, not the best. These forums are full of issues because of them.
I recommend setting a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 18.104.22.168 for the first DNS and 22.214.171.124 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" on the left in the post that helped you.
I am employed by HP
01-30-2013 02:35 PM
Most likely you just need to reconnect the printer to the network.
To connect the printer to the network:
- Press the Setup button on the printer.
- Press the right arrow until you see Network Setup on the screen, then press OK.
- Press the right arrow until you see Wireless Setup Wizard on the screen, and press OK.
- The Wireless Setup Wizard will start and guide you through finishing the connection.
Once the printer is on the new network, you will need to print a network configuration page, and point the computer to the new IP address of the printer.
To print a Network Configuration page:
- Touch the Setup button on the printer.
- Touch the right arrow until you see Network Setup on the screen, then press OK.
- Touch the right arrow until you see Print Network Configuration Page on the screen, and press OK.
- The Network configuration page will print.
To point the computer to the printer's new IP address:
- Click the Start menu.
- Click on All Programs.
- Select the HP folder.
- Select the folder for your printer.
- Select Update IP.
- The Update IP Address window will open and ask for the printer's IP address.
- Enter the number next to IPv4 on the Network Configuration Page into the box. Make sure to include the dots between the numbers.
- Click OK.
The printer should now be back on the network, and your computer should be able to find it. Let me know what happens.