Question
Reply
 
Honor Student
SupaJ68
Posts: 2
Member Since: ‎04-18-2012
Message 1 of 3 (1,573 Views)

OfficeJet 7500 E910 cannot print wirelessly

I have an OfficeJet 7500 E910 which will not print wirelessly the Error Message is "Unable to communicate with printer"


- Windows 7 64-bit

- Error Message is "Unable to communicate with printer"

- printer is connected to the wireless network ok & can access internet to check firmware status

- I have installed latest drivers, run the various fault fixing HP utilities, checked that the firmware is updated

- I have tried applying a manual ip address

- computer and network can see the printer and tell me that is has been installed over trhe network ok

 

Not sure what to try next...?

 

JW


Honor Student
SupaJ68
Posts: 2
Member Since: ‎04-18-2012
Message 2 of 3 (1,569 Views)

Re: OfficeJet 7500 E910 cannot print wirelessly

Some further information....I am able to print from my iPhone to the printer okay.  It is the PC to printer that wont work.

Top Student
kkramya
Posts: 8
Member Since: ‎04-17-2012
Message 3 of 3 (1,552 Views)

Re: OfficeJet 7500 E910 cannot print wirelessly

Hello

 

Are you using any firewall or some security software in your computer?

If so, you can try troubleshooting the security/firewall settings using the steps provided here

http://www.hp.com/global/us/en/wireless/troubleshooting.html

Hope this helps

Ramya

I am an HP employee.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation