Question
OfficeJet Pro 8600 scans have vertical lines.
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Student
Posts: 1
Member Since: ‎09-16-2013
Message 31 of 119 (5,353 Views)

Re: OfficeJet Pro 8600 scans have vertical lines.

My Office Jet Pro 8600 Plus has two vertical lines on scans. It doesn't happen when i scan a single page on the glass -- only when i scan a multi page doc thru the feeder. I tried cleaning the glass. No luck.

 

I tried unpluggin the machine (2X) -- no luck.

 

Any suggestions? The machine is about 1 month old.

 

 

thank you.

Student
Posts: 1
Member Since: ‎09-25-2013
Message 32 of 119 (5,304 Views)

Re: OfficeJet Pro 8600 scans have vertical lines.

I too, was frustrated, that after 2 weeks of owning the printer, I would have colored vertical scan lines on color scans.  I followed the instructions, and unplugged my printer (while it was powered on,) waited 15 seconds and then plugged it back in.

 

That solution DID work for me.

 

I hope you have similar luck.  It's a nice printer.  There should be no need to have to return it after such a short time.

HP Support Agent
Posts: 8,471
Member Since: ‎09-02-2013
Message 33 of 119 (5,293 Views)

Re: OfficeJet Pro 8600 scans have vertical lines.

Hi Wjwedge,

 

I understand your HP Officejet Pro 8600 Plus e-All-in-One Printer two vertical lines on scans.

This document will help resolve your issue.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02881567&cc=us&dlc=en&lc=en&product=4323648&tmp...

 

Please feel free to contact me if you have other questions

 

Thanks

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Mrs.Tenter
I work on behalf of HP
Honor Student
Posts: 2
Member Since: ‎10-08-2013
Message 34 of 119 (5,224 Views)

Re: OfficeJet Pro 8600 scans have vertical lines.

Tried this it did not work waited 5 minutes 15 minutes didn't matter solid black double vertical line less than 1/4 of the page from the left. Help

Honor Student
Posts: 2
Member Since: ‎10-08-2013
Message 35 of 119 (5,223 Views)

Re: OfficeJet Pro 8600 scans have vertical lines.

As a follow up this shouldn't happen after 13 months of relatively light use!
Tutor
Posts: 18
Member Since: ‎10-07-2013
Message 36 of 119 (5,215 Views)

Re: OfficeJet Pro 8600 scans have vertical lines.

I put a ferrite core on my power cord, also moved it to a different power strip. No lines over the course of a couple days no. Used to be a daily occurrence. Now if I could just get it to stay connected to one of my computers.
Top Student
Posts: 7
Member Since: ‎03-01-2013
Message 37 of 119 (5,206 Views)

Re: OfficeJet Pro 8600 scans have vertical lines.

Again, I appreciate that the mods are offering up the solutions pages, however for the majority of us that is not a permanent answer. I am still unplugging constantly. The worst part is that I have to scan every doc to make sure there aren't any lines, or else I would not know that they were there until the receiver of the fax contacts me. This is very frustrating. My small business is suffering because of wasted time and for all appearances shoddy equipment is looking bad for my reputation.  

Please HP provide a permanent fix.......if it is an electrical issue then give us new power cords. Please do SOMETHING! 

Tutor
Posts: 18
Member Since: ‎10-07-2013
Message 38 of 119 (5,204 Views)

Re: OfficeJet Pro 8600 scans have vertical lines.

FDaye, turn on fax confirmation page. This puts a small version of the first page on the sheet printed out with success or failure of the fax. Yeah you are burning through paper, but you can catch it right away.
Top Student
Posts: 7
Member Since: ‎03-01-2013
Message 39 of 119 (5,196 Views)

Re: OfficeJet Pro 8600 scans have vertical lines.

Can you explain this ferrite core to me please? and where do I get one?

Tutor
Posts: 18
Member Since: ‎10-07-2013
Message 40 of 119 (5,186 Views)

Re: OfficeJet Pro 8600 scans have vertical lines.

It is a metal ring that goes around cords. Look at the barrels on a usb cord or power cord. Can probably get them from amazon. But my vertical lines came back on my last fax. Power cycle fixed it.

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