01-04-2010 09:59 AM
Any help appreciated.
I have an OfficeJet Pro 8600dn.
Due to an error in setting up a static IP address, the third octet of was entered as '11' instead of '1'. Consequently, I am now unable to use the EWS to connect to the printer to change this.
Is there a way, using the front panel, to perform a factory reset on the printer to return the network setting to DHCP so I can use the EWS to set the static IP properly.
01-04-2010 10:57 AM
You should be able to get to the EWS with the 11 IP address, unless it just did not connect with that.
I don't have an 8500 available, but there should be a "Restore Network Defaults" under the Networking portion of the printer's front panel menu.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP
01-04-2010 01:01 PM
I assume you meant an OJ Pro 8500. If you just have a bad IP address entered by mistake you should be able too:
1. Enter the bad address into the EWS and make the correction. OR
2. On the control panel press the wrench to enter the control panel, press 8 for NW Settings and 3 for IP address.
3. If that doesn't work press the wrench and the 6 for Tools and then 8 for Restore Factory Defaults.
01-05-2010 02:18 AM
Thanks for the input, but I do mean the OfficeJet Pro 8600DN not the 8500.
The only buttons are 'cancel', 'resume' and the power button - there is no control panel.
I have managed to find all the button combinations/presses for head cleaning, alignment, etc. but cannot find a way to reset the network settings.
As for connecting via the EWS, it will not pick up the printer while set on a different subnet.
The only option I can see at the moment is to use a crossover cable and set a static IP on subnet 11 and hit the EWS that way. Problem there is that I am providing remote support on this printer so that would not be too practical a solution.
01-05-2010 08:32 AM
aaah, a OJ Pro K8600dn. I looked in the support section for that printer and I found nothing. I have a OJ Pro 8000 which appears to be very similar. For that printer it is done this way...
01-05-2010 09:08 AM
I would suggest an on-line chat with an HP support tech. They should be able to help you perform a hard reset.
I had trouble making this work with anything other than Internet Explorer.
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