Officejet 6310xi will not save scan in Windows 7

[swj-bill]

I have an Officejet 6310xi on a home network.  Works fine on all machines, except for my spiffy new desktop.  Windows 7 home premium, everything fully updated, using latest version of HP Solution Center for 64bit Win7.

At issue:  scan seems to work almost perfectly, completely as expected, all the way past the preview & finish. After pressing finish, there's a pop up window that says it is saving the file, the progress bar goes 2/3 of the way across, then the box flashes away and I'm back to the solution center window.  When I go to the target location, there is no file.

I've done all the obvious things that I and HP help can think of -- uninstall / reinstall, make sure the firewall (Norton 360) is allowing all the hp programs, etc.   I am not looking in the wrong place for the files.  At present, it is trying to save to My Scans, but I have tried alternate paths to save to, no luck.

Any suggestions?

Other info --

This computer and the printer are plugged in to the router by ethernet.  Other Win XP computers in the house are wireless.  They work fine.  In fact, I'm keeping an old dieing laptop just so I can scan to it (a PITA).

The only peculiarity I can see about the Win7 machine, other than the missing files, is that Solution Center does not pop up when I load a document.  It does pop up on the other (Win XP machines).

I realize there were known issues w/ Vista impaired scan communication through HP Solution Center.  I am not aware of any known issues like this in Win7.

[Skis04]

I'm having the same symptoms.  Win7 Ultimate 32bit, HP 7410xi.  HP Win7 Solution Center (downloaded latest version) and HP Win7 drivers.  Plugged in USB. 

Looks like everything is fine - but no file.  Have tried multiple formats and locations - no change in symptoms.  HP support no help so far, but they have to know about this.  It's a pretty epoch screw-up.

Everything else about the printer works fine.  Windows Fax/Scan works without a problem. 

[tinuwangiro · Accepted solution]

Hi!

Please go to this website ftp://noscnfil:update2@hprc.external.hp.com/ then download the file hpqxmlul.dll and save it to your PC.

After the download copy the file to this location "C:\Program Files\HP \Digital Imaging\bin" if you are using windows7 32bit but if you are using windows7 64 bit then copy it to this location "C:\Program Files (x86)\HP \Digital Imaging\bin".

Good Luck!

[swj-bill]

Hey, that worked!!!!

Thanks a LOT, tinuwangiro.  You have interned well, grasshopper. 

[BigHole]

Have had exactly this same issue with a HP Photosmart C6180 when scanning to Win7 Home Premium 32-bit.

I have re-installed the HP software too many times to try to resolve this - but am very happy I found this thread and tinuwangiro's post above.

Come on HP - lets see this fixed 'properly' now.. (without the need to search, ftp, and overwrite installed dlls).

I have faith in tinuwangiro - Kudos well (Int)e'rned...  (sorry) 

[runscooterpb]

Thank you tinuwangiro!

The .dll download fixed the problem for me as well. Windows 7 Professional (32-bit) upgrade on Lenovo X60 Tablet.

This makes the HP Scanning software really useful in generating .pdf files.

[jarvispc]

I am having this problem with a system but am unable to access this site to get this file.  Please help!  I can get into the ftp site but I can't find the file and the login provided (noscnfil:update2) does not seem to work anymore.

[Nanklo]

I have the same problem with my Photosmart 2710  (and no access to the website, unfortunately).

Can anyone help me get the correct hpqxmlul.dll file?

[Miles]

The FTP site listed above is no longer active. There is, however, another solution available.

If you can't find scanned files, and you're running WinXP or Win7, and have HP Solution Center v13 installed, then click on this link and give the solution a try. 

[Wayne_HP]

Miles,

Thanks for your useful post -- it resolved the issue for my computer. I must say however, that prior to searching the Internet and reading this post I am more than a little irritated.

I wasted over 1 hour of my time struggling with this issue -- will HP pay me the cost of my time? No.

Not only did I have to wait months after Windows 7 was released to get a version of HP Solution Center that would work with the new OS, but now when I go to the link you provided, the root cause of this issue is shown as "When installing or upgrading to HP Solution Center version 13, files do not install correctly." This is hardly the customer's fault so why can't HP issue an update to the software or push out a message to all registered users telling them that this fix is available?

It is extremely easy to buy an HP printer -- just walk into a store and in a matter of minutes you can walk out with a printer. Easier yet online. However when it comes to running the printer and glitches like this show up, through no fault of the customer, there is no reimbursement for lost time and aggravation.

Miles I realize that you are only an Intern (?) at HP and you have been most helpful. But if you can, you might want to pass on my post so that the decision makers at HP see the errors of their ways. The days of the consumer having to swallow whatever crap the computer manufacturers dish out if they want to use a computer (woo-hoo) are long gone. The consumer deserves to get good quality service for their hard earned dollars.

/rant.