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07-23-2009 03:55 PM - edited 07-23-2009 04:01 PM
When I try to print a Word document, I get a message that says Word is not responding. Then a few minutes later, the Print box comes up. A few minutes later, the doc will (usually) print. At times, I get a message that says that the printer has not yet responded and do I want to wait for the printer. A similar problem with PowerPoint. I never have a problem with Excel. Notepad usually prints just fine.
For PDFs (Adobe Reader 8.1.3), it takes forever for the Printer box to come up. Then I select Print and it hangs. Finally I either have to close the PDF or the Print box just disappears. The tech recommended that I uninstall Adobe Reader 9 and go to Reader 8. I have a new HP laptop (Vista Home Premium Edition 64-bit OS).
I have also spent at least four hours with HP's online tech support, to no avail. I have uninstalled MS Office 2003, HP print drivers, reinstalled them, and still the same problem. I cannot figure out if the problem is with Vista, MS Office or the 6500 printer.
07-27-2009 11:37 AM
01-04-2010 12:55 AM
04 JAN 2010
DITTO FOR THE OJ 6500 PRINTER ON FIREFOX FOR SWP AND FINDING THE CLIP BOX TO OPEN IT TO CONTINUE WITH WHAT I WANT TO PRINT AS DESCRIBED IN THEIR HELP BOX -CLIP BOX ICON ON RIGHT NOT AVAILABLE. CARWAHILL