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08-06-2011 03:17 PM
I have now owned the HP 6500A printer for about 6+months. It's been a frustrating experience to say the least. I bought this printer to replace a HP 6400 ( I think that was the model and was pretty happy with it, but it quit printing black after about 2+ years). Anyway, I thought it would be a safe buy, but that's not been the case.
I have a MacBook Pro laptop and am using this printer in wireless mode (the same as my other model) and it inadvertently goes to sleep and the only way I can reset everything it to: 1) power off and on the printer, 2) reboot my laptop and/or 3) remove and then readd in the printer on the "print & Scan" utility app on my Mac.
Also, once in a while when I can't get the printer to work, I look on th printer panel and the entire led panel is flashing and has some error that says to power off the computer, etc.
I have already had this printer replaced once because the printer head kept jamming.
I just don't have the patience to call the HP hotline again and go through all the problems and the errors.
I will really research my next printer, because I've now found lots of writeups about these very same type of problems.
I think it's must be this printer, but don't understand how the previous printer I had worked 2+ years like a champ and since it was the next sequence number up (6400 to 6500 model) how the software could be so different and not work.
02-27-2012 11:32 AM
You can turn the sleep mode off with the following steps:
1. Press * and # at the same time.
2. Press 1, 2, and 4 in sequence.
3. Go for under-ware menu (This is the first menu that pops up after enter that sequence).
4. Go to System Menu
5. Look for System Mode Time Out
6. Set it to 0
10-17-2012 01:34 PM
Thanks a bunch, "Student Dickens"! The settings sequence went exactly as described and the screen says "System Mode - Timeout = 100" (The little "10" is probably the sequence number.)
The only thing I don't see is what to do after the screen says that. I've tried waiting several minutes. I've touched the "OK" and waited. I finally hit the "Cancel" button and it has returned to the normal screen. Time will tell if that has locked the unit "On". I think it will.
Thanks again, Jim
I want to say Kudos and that I accept this as the solution for my Post. I'm not seeing where I can click on those options.
10-19-2012 05:46 AM
At what point were you able to enter the settings sequence? The keypad isn't "highlighted" and accessible for me until I go to some other screen that requires it.