Officejet 6500 wireless sleep mode no wake up

[RobinBirdNest]

I have now owned the HP 6500A printer for about 6+months.  It's been a frustrating experience to say the least.   I bought this printer to replace a HP 6400 ( I think that was the model and was pretty happy with it, but it quit printing black after about 2+ years).  Anyway, I thought it would be a safe buy, but that's not been the case.

I have a MacBook Pro laptop and am using this printer in wireless mode (the same as my other model) and it inadvertently goes to sleep and the only way I can reset everything it to:  1) power off and on the printer, 2) reboot my laptop and/or 3) remove and then readd in the printer on the "print & Scan" utility app on my Mac.

Also, once in a while when I can't get the printer to work, I look on th printer panel and the entire led panel is flashing and has some error that says to power off the computer, etc.  

I have already had this printer replaced once because the printer head kept jamming. 

I just don't have the patience to call the HP hotline again and go through all the problems and the errors.   

I will really research my next printer, because I've now found lots of writeups about these very same type of problems.   

I think it's must be this printer, but don't understand how the previous printer I had worked 2+ years like a champ and since it was the next sequence number up (6400 to 6500 model) how the software could be so different and not work.

[jcdickens]

You can turn the sleep mode off with the following steps:

1. Press * and # at the same time.

2. Press 1, 2, and 4 in sequence.

3. Go for under-ware menu (This is the first menu that pops up after enter that sequence).

4. Go to System Menu

5. Look for System Mode Time Out

6. Set it to 0                   

[ebbandflow4614]

Huh?  I follow steps 1 & 2 and see NOTHING new pop-up in the display screen.  What's the deal?

[JimTea]

Thanks a bunch, "Student Dickens"!  The settings sequence went exactly as described and the screen says "System Mode - Timeout = 100"  (The little "10" is probably the sequence number.)

The only thing I don't see is what to do after the screen says that.  I've tried waiting several minutes.  I've touched the "OK" and waited.  I finally hit the "Cancel" button and it has returned to the normal screen.  Time will tell if that has locked the unit "On".  I think it will.

Thanks again,  Jim

I want to say Kudos and that I accept this as the solution for my Post.  I'm not seeing where I can click on those options.

[ebbandflow4614]

At what point were you able to enter the settings sequence?  The keypad isn't "highlighted" and accessible for me until I go to some other screen that requires it.  

Thanks!