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Officejet 6500 wireless sleep mode no wake up
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Honor Student
holderofthehorn
Posts: 3
Member Since: ‎11-03-2010
Message 41 of 77 (2,183 Views)

Re: Officejet 6500 wireless sleep mode no wake up

I use the copy function.  Lay the paper on the screen.  Sleeping beauty will not wake up and copy.

Press any button you like, Zzzzzzzzzz.

 

No PC involved at all.

Copy Buttons on the panel do nothing.

 

Must unplug the power and reboot before it does anything at all.

 

What a friggen waste of money.

Worse, I bought 2 more like this for my customers.

I can't wait until they start calling me with complaints.

 

Dear HP.  Could we go a little less green and let the printer actually wake up to work?

I don't see a need for it to sleep at all.

 

You have about a week before I return all 3 of these printers.

I like HP printers, but this one is NOT up to your normal standards.  And, I'm not alone.

Student
DeannaKM
Posts: 1
Member Since: ‎11-16-2010
Message 42 of 77 (2,105 Views)

Re: Officejet 6500 wireless sleep mode no wake up

Wondering if you saw the post from 4-6 on this thread.  I am trying it now and will report back in a few days as it took close to 3 for the problem to resurface.

Tutor
dziedzicmj
Posts: 11
Member Since: ‎10-31-2010
Message 43 of 77 (2,101 Views)

Re: Officejet 6500 wireless sleep mode no wake up

I tried the static address and it does not make any difference.

 

Btw. As I mentioned before, I replaced the printer and the new one does exactly the same (well, not exactly, it freezes a bit sooner, after about 1.5 days now).

 

MD

Honor Student
oklahomapete
Posts: 2
Member Since: ‎11-16-2010
Message 44 of 77 (2,084 Views)

Re: Officejet 6500 wireless sleep mode no wake up

  • Is there still no solution to this issue? How do we contact HP about this?
Honor Student
holderofthehorn
Posts: 3
Member Since: ‎11-03-2010
Message 45 of 77 (2,070 Views)

Re: Officejet 6500 wireless sleep mode no wake up

The solution is:

 

Stop trying to use it wireless.

Plug in a USB cable or an ethernet cable.

Honor Student
Icebugz
Posts: 2
Member Since: ‎11-17-2010
Message 46 of 77 (2,043 Views)

**Workaround**Re: Officejet 6500 wireless sleep mode no wake up

All,

 

I have pulled my hair out but found the fix. Do the steps below to turn off sleep mode in the printer firmware till they fix the software (if they ever do). You can also wake the printer by pinging it. ICMP forces the wakeup where the software does not. This is a workaround which may shorten the life of the device and will obviously consume power all the time. Just an FYI

 

To resolve the problem is by doing the steps below or by deactiving the sleep mode function.

NOTE: Don't change any other settings on the printer cause this will affect the firmware and the printer function.

 

Workaround
1. Press * and # at the same time.
2. Press 1 , 2 , 4 in sequence
3. Go for underware menu
4. Go to System Menu
5. Look for system mode time out.
6. Set it to 0.

 

Deactiviting the sleep mode
1. Press * and # at the same time.
2. Press 1 , 2 , 4 in sequence
3. Go for underware menu
4. Go to Scan VDW Manu
5. Activate Sleep mode
6. Set it off or 0.

 

-Icebugz

Honor Student
moschima
Posts: 2
Member Since: ‎11-18-2010
Message 47 of 77 (2,031 Views)

Re: Officejet 6500 wireless sleep mode no wake up

I have connected with a USB cable (after wireless failed) and I still can't wake up my 6500. Pressing the buttons (as worked for other people) does not work with me.

Honor Student
moschima
Posts: 2
Member Since: ‎11-18-2010
Message 48 of 77 (2,014 Views)

Re: Officejet 6500 wireless sleep mode no wake up

 

I finally called HP after struggling with this thru the night. The service rep had us change from plugging into the power strip to plugging directly into the wall. Voila! Power with no sleep.

Uri Student
Student
Uri
Posts: 1
Member Since: ‎11-18-2010
Message 49 of 77 (2,006 Views)

Re: Officejet 6500 wireless sleep mode no wake up

 
IceBugz:
 
does this really fix the issue?
Intern
FabioLemon
Posts: 29
Member Since: ‎11-29-2010
Message 50 of 77 (1,919 Views)

Re: Officejet 6500 wireless sleep mode no wake up


holderofthehorn wrote:

The solution is:

 

Stop trying to use it wireless.

Plug in a USB cable or an ethernet cable.


ahahah
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