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Re: Officejet 7500 E910 (2689 Views)
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Alex_perez Student
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Alex_perez
Posts: 1
Registered: ‎01-13-2011
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Officejet 7500 E910

‎01-13-2011 01:46 AM

Hi all,  in my office we got this printer, and we connected it to the internal network, we set a static ip and so on, we can also see the printer in a web browser typing the IP set as connected, but in the computer this printer is offline, how can I solve it?, I mean is there any problem with a blocked port?

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Grad Student
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EverWin
Posts: 381
Registered: ‎10-22-2009
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Re: Officejet 7500 E910

‎01-13-2011 02:46 AM

yes tht is correct.

 

working wireless printer suddenly stop working or showing offline mean port is blocked by windows firewall or any newly installed Antivirus inbuild firewall protection.

 

try disabling antivirus/firewall

 

if not worked temperoraly remove antivirus

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DamBadiaTeixido Student
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DamBadiaTeixido
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Registered: ‎07-03-2012
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Problem with

‎07-03-2012 04:50 AM

Hello,

In our office we have this printer, and now it says there is a paper jam, but it's impossible to do anything more. 

Is it possible to move away the ink cartridge manually? I think that the problem is where the cartridges sleep, because now they don't come out everytime I open the main door.

 

This is my main problem, caused by trying to print with a MAC. Be careful, the Mac Preferences set de default paper size to A4, and then every time you try to print it's a problem.

 

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