Officejet 7500 E910 (3876 Views)
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Student
Alex_perez
Posts: 1
Member Since: ‎01-13-2011
Message 1 of 3 (3,876 Views)

Officejet 7500 E910

Hi all,  in my office we got this printer, and we connected it to the internal network, we set a static ip and so on, we can also see the printer in a web browser typing the IP set as connected, but in the computer this printer is offline, how can I solve it?, I mean is there any problem with a blocked port?

Master's Graduate
EverWin
Posts: 385
Member Since: ‎10-23-2009
Message 2 of 3 (3,849 Views)

Re: Officejet 7500 E910

yes tht is correct.

 

working wireless printer suddenly stop working or showing offline mean port is blocked by windows firewall or any newly installed Antivirus inbuild firewall protection.

 

try disabling antivirus/firewall

 

if not worked temperoraly remove antivirus

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Student
DamBadiaTeixido
Posts: 1
Member Since: ‎07-03-2012
Message 3 of 3 (2,292 Views)

Problem with

Hello,

In our office we have this printer, and now it says there is a paper jam, but it's impossible to do anything more. 

Is it possible to move away the ink cartridge manually? I think that the problem is where the cartridges sleep, because now they don't come out everytime I open the main door.

 

This is my main problem, caused by trying to print with a MAC. Be careful, the Mac Preferences set de default paper size to A4, and then every time you try to print it's a problem.

 

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