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asolitzky
Posts: 13
Member Since: ‎11-22-2009
Message 1 of 27 (52,917 Views)
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Officejet 8500 reset help

I know how to do a semi-full reset ... but is there a full full reset (and actual restoration to out of the box)?
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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 27 (52,909 Views)

Re: Officejet 8500 reset help

  • Turn the printer off with the front panel button 
  • Disconnect the power cord from the product, and then wait 20 seconds.
  • Press and hold # and 6 while reconnecting the power cord.
  • Wait 10 seconds, and then release both buttons. The product resets and prints an alignment page.
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Intern
asolitzky
Posts: 13
Member Since: ‎11-22-2009
Message 3 of 27 (52,907 Views)

Re: Officejet 8500 reset help

Isn't that the semi full reset, not a full reset?
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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 4 of 27 (52,902 Views)

Re: Officejet 8500 reset help

Ooops, I think you do the same only hold 9 instead of 6.
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Intern
asolitzky
Posts: 13
Member Since: ‎11-22-2009
Message 5 of 27 (52,901 Views)

Re: Officejet 8500 reset help

Ok, I will try the full uninstall and reset this evening.  Maybe that'll do the trick.

Intern
asolitzky
Posts: 13
Member Since: ‎11-22-2009
Message 6 of 27 (52,885 Views)

Re: Officejet 8500 reset help

think it did it!
Honor Student
dgs75057
Posts: 2
Member Since: ‎01-16-2011
Message 7 of 27 (49,538 Views)

Re: Officejet 8500 reset help

i shut down my printer and dis-connected the power cord. it did not turn on when plugged in and holding # and 9. i held the # and 9 buttons and pushed the on button on the panel to turn it on. everything was fine after resetting completed Approx. 5 minutes for alignment and printing alignment pages before returns to main menu. just like out-of-box from here.

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kspector
Posts: 3
Member Since: ‎11-15-2011
Message 8 of 27 (41,797 Views)

Re: Officejet 8500 reset help

I have an OfficeJet Pro 8500A and I want to do a full reset - like out of the box reset.  Some of the instructions talk about pressing # and number key while starting, but this unit has a keyboard that does not light up until you go to the fax function.  How do I reset this?

It was working great but now it will not scan to a network folder...it was doing so before and stopped for some reason.

Thanks for any help I can get

 

Honor Student
ChristopherL
Posts: 4
Member Since: ‎12-22-2011
Message 9 of 27 (40,598 Views)

Re: Officejet 8500 reset help

i also have a touch screen. Have you found out how to do a full reset?
Student
TV8421
Posts: 1
Member Since: ‎01-13-2012
Message 10 of 27 (39,938 Views)

Re: Officejet 8500 reset help

I have a 8500a with the touch screen pad - it wants to fax 2 sided - I've tried everything except a reset - how do you reset a 8500a with the touch screen?

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