Officejet 8500 reset help

[asolitzky]

I know how to do a semi-full reset ... but is there a full full reset (and actual restoration to out of the box)?

[PrintDoc]

• Turn the printer off with the front panel button 
• Disconnect the power cord from the product, and then wait 20 seconds.
• Press and hold # and 6 while reconnecting the power cord.
• Wait 10 seconds, and then release both buttons. The product resets and prints an alignment page.

[asolitzky]

Isn't that the semi full reset, not a full reset?

[PrintDoc]

Ooops, I think you do the same only hold 9 instead of 6.

[asolitzky]

Ok, I will try the full uninstall and reset this evening.  Maybe that'll do the trick.

[asolitzky · Accepted solution]

think it did it!

[dgs75057]

i shut down my printer and dis-connected the power cord. it did not turn on when plugged in and holding # and 9. i held the # and 9 buttons and pushed the on button on the panel to turn it on. everything was fine after resetting completed Approx. 5 minutes for alignment and printing alignment pages before returns to main menu. just like out-of-box from here.

[kspector]

I have an OfficeJet Pro 8500A and I want to do a full reset - like out of the box reset.  Some of the instructions talk about pressing # and number key while starting, but this unit has a keyboard that does not light up until you go to the fax function.  How do I reset this?

It was working great but now it will not scan to a network folder...it was doing so before and stopped for some reason.

Thanks for any help I can get

[ChristopherL]

i also have a touch screen. Have you found out how to do a full reset?

[TV8421]

I have a 8500a with the touch screen pad - it wants to fax 2 sided - I've tried everything except a reset - how do you reset a 8500a with the touch screen?