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Kenster1025
Posts: 6
Member Since: ‎08-28-2009
Message 1 of 8 (8,564 Views)
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Officejet J6480: Drivers Installed, Printer Offline

[ Edited ]

I have been having this problem for ages with my OfficeJet J6480 since the newest update of Solution Center 13.0, which has since caused a lot of grief for both network printing and Scan To issues on my mothers Aspire 6530 which has Vista 32 Bit on it. My machine which is a custom built Asus P5N-D with Windows XP 32 Bit on it works flawlessly with the printer wirelessly and has no problems with Scan To features.

 

I have reinstalled and scrubbed the drivers so many times, plus a reformat. When the installation occurs the printer works perfectly, then later the printer cannot come online wirelessly with my mom's Vista machine. 

 

The only issue I can find is that in the Vista Control Panel under Printers is that the J6480 is seen as Offline, and to get the printer Online, I would have to right click on the printer and select "Use Printer Online." This fixes the issue until the computer gets shutdown. I don't know what to do and it is really bothering my mom.

 

Here are the Network Diagnostics for both computers:

 

Windows XP Asus P5N-D

-----------------------------------------------------------
Dumping Diagnotic Info started at 2010/01/02 11:14:08
-----------------------------------------------------------

****CNDUMasterData:: DumpStores() started *****

****m_pNetworkStore->Dump() started *****

Network Data from CNetworkStore

Hostname: kenstermain
IP Address: 192.168.0.199
Connection Type: Wired
Signal Strength: 0
Adapter: NVIDIA nForce Networking Controller - Packet Scheduler Miniport
Computer MAC: 00:1F:C6:EA:*:*
VPN Connection: No
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
Router MAC Address: 00:24:01:68:*:*
Is Network Connected: Yes
Is Internet Connected: Yes

****m_pNetworkStore->Dump() finished *****

m_wlanNetworkMap contains 0 wireless devices
****m_pWlanNetworkStore->Dump() finished *****

Network Node:  #1
MAC Address: 00:00:01:68:*:*
Hostname: [Unknown]
IP Address: 192.168.0.1

Network Node:  #2
MAC Address: 00:00:C6:EA:*:*
Hostname: kenstermain.phub.net.cable.rogers.com
IP Address: 192.168.0.199

Network Node:  #3
MAC Address: 00:00:4D:B2:*:*
Hostname: MARJAKIRVES-PC
IP Address: 192.168.0.253

Network Node:  #4
MAC Address: 00:00:64:40:*:*
Hostname: HP3DCC58
IP Address: 192.168.0.254
Device Friendly Name: HP Officejet J6400 series

****m_pNetworkNodeStore->Dump() finished *****

****CNDUMasterData:: DumpStores() finished*****

---------------------------------------------------------

 

 

Windows Vista Aspire 6530


-----------------------------------------------------------
Dumping Diagnotic Info started at 2010/01/02 11:16:46
-----------------------------------------------------------

****CNDUMasterData:: DumpStores() started *****

****m_pNetworkStore->Dump() started *****

Network Data from CNetworkStore

Hostname: MarjaKirves-PC
IP Address: 192.168.0.253
Connection Type: Wireless
Signal Strength: 84
Adapter: Atheros AR5B91 Wireless Network Adapter
Computer MAC: 00:23:4D:B2:*:*
VPN Connection: No
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
Router MAC Address: 00:24:01:68:*:*
Is Network Connected: Yes
Is Internet Connected: Yes

****m_pNetworkStore->Dump() finished *****

m_wlanNetworkMap contains 3 wireless devices
Wireless Device #1    SSID : Kirves

Wireless Device #2    SSID : Wireless2

Wireless Device #3    SSID : clyde

****m_pWlanNetworkStore->Dump() finished *****

Network Node:  #1
MAC Address: 00:00:01:68:*:*
Hostname: [Unknown]
IP Address: 192.168.0.1

Network Node:  #2
MAC Address: 00:00:C6:EA:*:*
Hostname: KENSTERMAIN
IP Address: 192.168.0.199

Network Node:  #3
MAC Address: 00:00:4D:B2:*:*
Hostname: MarjaKirves-PC.phub.net.cable.rogers.com
IP Address: 192.168.0.253

Network Node:  #4
MAC Address: 00:00:64:40:*:*
Hostname: HP3DCC58
IP Address: 192.168.0.254
Device Friendly Name: HP Officejet J6400 series

****m_pNetworkNodeStore->Dump() finished *****

****CNDUMasterData:: DumpStores() finished*****

-----------------------------------------------------------
Dumping Diagnotic Info started at 2009/12/16 21:39:13
-----------------------------------------------------------

****CNDUMasterData:: DumpStores() started *****

****m_pNetworkStore->Dump() started *****

Network Data from CNetworkStore

Hostname: MarjaKirves-PC
IP Address: 192.168.0.253
Connection Type: Wireless
Signal Strength: 94
Adapter: Atheros AR5B91 Wireless Network Adapter
Computer MAC: 00:23:4D:B2:*:*
VPN Connection: No
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
Router MAC Address: 00:24:01:68:*:*
Is Network Connected: Yes
Is Internet Connected: Yes

****m_pNetworkStore->Dump() finished *****

m_wlanNetworkMap contains 2 wireless devices
Wireless Device #1    SSID : Kirves

Wireless Device #2    SSID : Wireless2

****m_pWlanNetworkStore->Dump() finished *****

Network Node:  #1
MAC Address: 00:00:01:68:*:*
Hostname: [Unknown]
IP Address: 192.168.0.1

Network Node:  #2
MAC Address: 00:00:C6:EA:*:*
Hostname: KENSTERMAIN
IP Address: 192.168.0.199

Network Node:  #3
MAC Address: 00:00:4D:B2:*:*
Hostname: MarjaKirves-PC.phub.net.cable.rogers.com
IP Address: 192.168.0.253

Network Node:  #4
MAC Address: 00:00:64:40:*:*
Hostname: HP3DCC58
IP Address: 192.168.0.254
Device Friendly Name: HP Officejet J6400 series

****m_pNetworkNodeStore->Dump() finished *****

****CNDUMasterData:: DumpStores() finished*****
-------------------------------------------------------------------

 

So is there any way I can fix this issue.

Thanks and Regards,

Ken Sullivan

My Desktop
MOBO: Asus P5N-D
CPU: Intel Core 2 Duo E8400 @ 3.0 GHz
GPU: EVGA 9800 GTX+ Superclocked+ @ 800 MHz
RAM: OCZ Reaper HPC DDR2 800 @ 800 MHZ 4-4-4-12
PSU: PC Power and Cooling 750w Silencer
LCD: BenQ E2200HD

Printer: OfficeJet 6480
My Laptop: Dell Inspiron 2200
Mom's Laptop: Acer Aspire 6530
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Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 8 (8,553 Views)

Re: Officejet J6480: Drivers Installed, Printer Offline

Have you set a static IP address for the printer outside the DHCP range?  Alternatively, you can reserve an IP address within the range.

 

What kind of router do you have...I can help.

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Top Student
Kenster1025
Posts: 6
Member Since: ‎08-28-2009
Message 3 of 8 (8,536 Views)

Re: Officejet J6480: Drivers Installed, Printer Offline

Forgot to say I already did reserve the IP on my D-Link DIR 655 Wireless N.

My Desktop
MOBO: Asus P5N-D
CPU: Intel Core 2 Duo E8400 @ 3.0 GHz
GPU: EVGA 9800 GTX+ Superclocked+ @ 800 MHz
RAM: OCZ Reaper HPC DDR2 800 @ 800 MHZ 4-4-4-12
PSU: PC Power and Cooling 750w Silencer
LCD: BenQ E2200HD

Printer: OfficeJet 6480
My Laptop: Dell Inspiron 2200
Mom's Laptop: Acer Aspire 6530
Associate Professor
Wi-Fi-Guy
Posts: 1,537
Member Since: ‎11-17-2008
Message 4 of 8 (8,522 Views)

Re: Officejet J6480: Drivers Installed, Printer Offline

I have a couple of general recommendations:

 

1) From the D-Link DIR-655 WIRELESS SETTINGS -> Manual Wireless Network Setup:

 

(a) set the 802.11 Mode to Mixed 802.11n, 802.11g and 802.11b for best compatibility.  If you are positive that there are no 802.11b devices in the area, you can use Mixed 802.11n and 802.11g.

 

(b) Disable Auto Channel Scan and select channel 1, 6 or 11.  To find the best channel, download our Network Diagnostic Utility (located here) onto a laptop wirelessly connected to your DIR-655,  run it and select Show Advanced Tools and then select Display Detected Wireless Networks.  Try to pick a channel that is at least 5 channels away from your strongest neighbor.

 

(c) Set the Channel Width to 20 MHz and Visibility Status to Visible.  This gives you best compatibility.  While the 20 MHz setting does slow down your network somewhat, unless you don't have neighboring wireless networks, interference from those networks effectively prevents the use of two bonded channels (to get 40 MHz) in the 2.4 GHz Wi-Fi band.

 

2) From the PC, uninstall the HP Customer Participation Program (if it was installed).

Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.
Top Student
Kenster1025
Posts: 6
Member Since: ‎08-28-2009
Message 5 of 8 (8,489 Views)

Re: Officejet J6480: Drivers Installed, Printer Offline

[ Edited ]

 


Wi-Fi-Guy wrote:

I have a couple of general recommendations:

 

1) From the D-Link DIR-655 WIRELESS SETTINGS -> Manual Wireless Network Setup:

 

(a) set the 802.11 Mode to Mixed 802.11n, 802.11g and 802.11b for best compatibility.  If you are positive that there are no 802.11b devices in the area, you can use Mixed 802.11n and 802.11g.

 

(b) Disable Auto Channel Scan and select channel 1, 6 or 11.  To find the best channel, download our Network Diagnostic Utility (located here) onto a laptop wirelessly connected to your DIR-655,  run it and select Show Advanced Tools and then select Display Detected Wireless Networks.  Try to pick a channel that is at least 5 channels away from your strongest neighbor.

 

(c) Set the Channel Width to 20 MHz and Visibility Status to Visible.  This gives you best compatibility.  While the 20 MHz setting does slow down your network somewhat, unless you don't have neighboring wireless networks, interference from those networks effectively prevents the use of two bonded channels (to get 40 MHz) in the 2.4 GHz Wi-Fi band.

 

2) From the PC, uninstall the HP Customer Participation Program (if it was installed).


 

 

I did all that you stated in your instructions, set the channel to 11 since the neighbors network channel was 9, channel width was already 20 MHz, visibility was visible, and I uninstalled the Participation program*. Did a couple of restarts and a complete shutdown of the Vista computer. So far the printer has not lost its connection to the laptop.**

 

Other issues that might be considered non-networking:

*After the removal of the Participation program, I have noticed that when I am finally coming out of boot up and applications load on the Vista machine's toolbar notification area, that the HP Digital Imaging icon will only show up briefly and then disappear and not show up again.

 

Even though it isn't affecting printing and connections, should this be considered an issue since usually after log in is when the printer and settings get initialized?

 

**Now I have also been having issues with the Scan To... feature on the Vista machine, where it will not go through the printer, and then the printer will in it's dialogue box say No Connection found while Vista still sees the Scanner as the J6480. Also the Scan To...Setup settings when they are added will not be remembered as being added in the wizard after having tried to complete a scan (only to fail) from the printer front panel, and also then the printer will not have the Vista machine listed when I hit Scan To... and then Choose a Computer. My Windows XP machine is never affected by Scan To.. and it works perfectly with the printer, it just seems like my moms Vista Machine has tonnes of issues with the software and scanning.

 

 

 

I think I will need to start another post in the Driver or Scan section, but as for the Printer connection issues, it is pretty much fixed.

 

If you know of any solutions it will be welcome, but thank you for this solution to my original question.

 

Regards,

Ken

My Desktop
MOBO: Asus P5N-D
CPU: Intel Core 2 Duo E8400 @ 3.0 GHz
GPU: EVGA 9800 GTX+ Superclocked+ @ 800 MHz
RAM: OCZ Reaper HPC DDR2 800 @ 800 MHZ 4-4-4-12
PSU: PC Power and Cooling 750w Silencer
LCD: BenQ E2200HD

Printer: OfficeJet 6480
My Laptop: Dell Inspiron 2200
Mom's Laptop: Acer Aspire 6530
Associate Professor
Wi-Fi-Guy
Posts: 1,537
Member Since: ‎11-17-2008
Message 6 of 8 (8,481 Views)

Re: Officejet J6480: Drivers Installed, Printer Offline

[ Edited ]

The HP Customer Participation program is an independent executable and not related to HP Solution Center.  Removing that shouldn't affect Solution Center.

 

I'm not sure why the HP Digital Imaging Monitor doesn't stay running though I'll speculate that there might be interference from a SW firewall that you might have running on the PC.  If the this tray app isn't present, then the Scan-To feature will not work.  

 

The Network Diagnostic Utility has the ability to restart some of the HP services required for the SW to work properly.  You might try that on the computer that has the disappearing tray-app.

Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.
Student
intersavvy
Posts: 1
Member Since: ‎06-25-2012
Message 7 of 8 (1,751 Views)

Re: Officejet J6480 printer is very slow with start stop printing

I need help with my printer. It is going super slow and even start stops. I am running wireles from my Macbook

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Posts: 20,354
Member Since: ‎08-19-2009
Message 8 of 8 (1,748 Views)

Re: Officejet J6480 printer is very slow with start stop printing

Please create a new post and tell us all the info we will need:

 

Printer model (I assume J6480)

Router brand/model

Version of OS X

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