Once I connect my Photosmart C4780 to my wireless network, I lose all internet.

[rtsimpson21]

My router is a Netgear WNDR3700v3 with a firmware version V1.0.0.22_1.0.17.  I can get the internet working on my HP pavilion dv7 with windows 7 64 bit, my sony smart TV, my xbox 360 and any phone that i connect to my wireless router.  The second I set up my HP Photosmart C4780 to the wireless router I loose internet on all devices.  I can connect to the router still but cannot get out to the internet. What would the printer be doing that could stop me from accessing the internet?

[PrintDoc · Accepted solution]

Let's set a static IP address for the printer:

- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.
- Click 'Apply'.

Now, shut down the router and printer, start the router, wait, then start the printer.

After this you may need to redo 'Add a Printer' using the new IP address.

[rtsimpson21]

So far that seems to be working.

Thank you.

I had everything except the address for the 2 DNSs.  What is that pointing to?

[PrintDoc]

That is pointing to Google's DNS service as opposed to the default one that your router/ISP uses (that the printer sometimes does not like)