HP Support Forums
Join in the conversation.
Search the Community
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.
12-22-2008 07:39 AM
I have a new Pavilion a6600z, with Vista.
My HP Total Care Advisor runs at startup, and opens on the Health and Security page.
Health and Security has a huge shield that comes up in the middle informing me that I have no antivirus protection. The links all take me to the Symantec/Norton webpages.
The problem is, of course, that I do indeed have antivirus protection. I have NAV09, which runs beautifully.
I did not install my norton antivirus protection from any of the links on my new computer nor did I install it from the HP Total Care Advisor, (and that may be why it doesnt recognize my antivirus software). I had my nav09 on my old XP computer and I just went to Symatec and re-installed my Norton onto this computer.
So, how do I get my HP Total Care Advisor, specifically my PC Health And Security page, to recognize my antivirus software and stop warning me with that big ol' shield thing?
Anybody have the answer to this? I know its not a huge big deal, and I suppose I could just ignore it, but what happens if my nav09 goes down or something, and I take that warning as meaningless, and thus do not know if my antivirus is not working and I am unprotected?
I would prefer it to read correctly. Can anyone supply the fix for this?
Thanks alot, and Merry Christmas to everyone out there.